360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 28, 2019 By Ella Marks

What Customer Success Means to a Salesforce CSM

For the last 20 years, customer success managers (CSMs) have worked hand in hand with our customers. They are trusted advisors with experience and experts knowledgable in best practices working with the Salesforce Customer 360 Platform. They live and breathe customer success — it’s one of our core... Read More

Customer Success, Customer Service

May 12, 2019 By Ash Aragam

Demystifying the Salesforce Program Architect

The job titles technical architect, solution architect, and application architect may sound familiar. But do you know what it takes to be a Salesforce program architect (PA)? When I was offered this role over two years ago, I had a lot of questions about what unique qualifications and skill set... Read More

Careers, Customer Success

May 10, 2019 By Joan Yanabu

Your Success Toolbox: How to Achieve Digital Transformation With Salesforce

In the first two posts of our series, we highlighted how to LEARN how to get more value from Salesforce, and how to help your organization ADOPT Salesforce faster, two layers in your Success Cloud toolbox. The final layer is about how to TRANSFORM your business with Salesforce. Organizations often... Read More

Customer Success

Apr 29, 2019 By Joan Yanabu

Your Success Toolbox: How to Drive Salesforce Adoption Faster

In case you missed it, our first post in this series was all about how to LEARN to get more value from Salesforce, which is the first layer in your toolbox known as Success Cloud. The next layer is all about how to help your organization and end users ADOPT and use Salesforce in a way that's... Read More

Customer Success

Apr 16, 2019 By Regan Roby

Three Fast Steps to a Beautiful, CRM-Connected Community

You may not realize it but we all access a community in one form or another. For example, I am part of an online running community that keeps me motivated to continue training. For others, a community can be where they log in and check their account data and engage with someone inside the business.... Read More

Community Cloud, Cloud Services, Customer Experience, Customer Success

Apr 15, 2019 By Joan Yanabu

Your Success Toolbox: Learn to Get the Most out of Salesforce

At Salesforce, we've been committed to customer success for 20 years. We've worked with thousands of customers who provide us with product feedback to tell us what we're doing right, and where we can improve. We're committed to your business goals, which is why we have an entire cloud dedicated to... Read More

Customer Success

Mar 27, 2019 By Cori Lanigan

Launching a Career in Customer Success at Salesforce Through Futureforce

“You need to have a beginner's mind to create bold innovation.” — Marc Benioff We enable our newest employees, our Futureforce, to be part of that bold innovation; the innovation that more than 150,000 customers trust to help drive results for sales, service, and marketing. The Futureforce... Read More

Careers, Customer Success

Mar 18, 2019 By Kevin Boyer

Protect Customer Relationships with Priority Support: A New Salesforce E-book

Does this sound familiar? As your company has grown, your software solutions have grown with you. You've customized systems and processes to suit your business goals. You've done a pretty good job of keeping ahead of technical debt. Your internal support teams are super busy but not overwhelmed.... Read More

Customer Success

Mar 05, 2019 By Ella Marks

Three Tips to Delivering Personalized Customer Experiences

In the Fourth Industrial Revolution, your customers are more connected than ever. And it’s become more of a challenge for businesses to meet customer expectations. To create memorable customer experiences, you need to exceed expectations — be proactive, anticipate needs, and provide engaging... Read More

Customer Success, Customer Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

What Customer Success Means to a Salesforce CSM

Demystifying the Salesforce Program Architect

Your Success Toolbox: How to Achieve Digital Transformation With Salesforce

Your Success Toolbox: How to Drive Salesforce Adoption Faster

Three Fast Steps to a Beautiful, CRM-Connected Community

Your Success Toolbox: Learn to Get the Most out of Salesforce

Launching a Career in Customer Success at Salesforce Through Futureforce

Protect Customer Relationships with Priority Support: A New Salesforce E-book

Three Tips to Delivering Personalized Customer Experiences

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First