360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 11, 2018 By Megan Burton

Listening Strategy Series: Closing the Loop with the Full Power of Salesforce

One of the aspects of Salesforce that makes my chest swell with pride is our ability to leverage our own software to mobilize teams to quickly and precisely respond to the needs of our customers. The one-to-one closed-loop process we architected for our Customer Success Survey is a great example of... Read More

Customer Success, Customer Experience, IT

Sep 10, 2018 By Daniel Krewson

How One Trailblazer’s Unconventional Career Path Brought a New Flavor of Tech to Torani’s Business

Sylvie Mwila-Jonath blazed an unconventional trail to her current position as Head of IT for Torani. Born and raised in the Congo — a place where women have traditionally been expected to marry, stay at home, and raise a family — Sylvie initially dreamed of becoming a doctor. Unfortunately, after a... Read More

Customer Story, Customer Success, Small Business, IT

Sep 04, 2018 By Megan Burton

Listening Strategy Series: How to Master Always-On Measurement

The most challenging aspect of working in a fast-growing company is how quickly things change. As soon as you build and operationalize a process or program, customer needs evolve and internal demands shift accordingly. That happens regardless of how quickly (or not) your business is growing. So the... Read More

Customer Experience, Customer Success, Cloud Services

Aug 28, 2018 By Jamie Domenici

Have the Most Successful Dreamforce Ever with Success Cloud

At Dreamforce this year, we’re so excited to take you on a customer success journey highlighting #SuccessForAll. Working with hundreds of thousands of customers over the last 19 years, we know that the companies that succeed are the ones that stand out, with customer relationships that are one of a... Read More

Customer Success, Dreamforce, Events

Aug 28, 2018 By Megan Burton

Listening Strategy Series: A Philosophy for Listening

This isn’t a post about survey best practices, the questions we ask, or the scale we use. There are thousands of good articles about all that already. What this post is about, however, is the philosophy that both drives our listening strategy and informs our Customer Experience processes within the... Read More

Customer Experience, Customer Success, Customer Service

Aug 21, 2018 By Venk Chandran

How the Salesforce Envision Team Boosted Performance of Our Own Customer Help Portal

In our recent “North Star Report”, almost three-quarters (74%) of executive decision makers identified digital transformation as a priority for the year ahead, with 41% reporting that it's a priority because there's a need to improve customer experience. For more than 19 years, Salesforce has put... Read More

Customer Success, Digital Transformation, Service, Customer Service

Aug 15, 2018 By Jamie Domenici

3 Questions to Ask Before Starting a Digital Transformation

Implementing a digital transformation strategy is one of the most pressing challenges for business leaders today. Embarking on your digital transformation journey fundamentally shifts the way your organization operates, and if you tackle the transformation head-on, it can pay off immensely for... Read More

Customer Success, Digital Transformation, Customer Experience, Customer Service

Aug 08, 2018 By Sandi Scullen

A Culture That Learns to Fail, Wins

Salesforce is a learning organization. Our CEO always encourages us to have a beginner's mindset. That's why we tap into the collective knowledge, inspiration, and expertise of our customers and partners to learn something new every day. We've created our own unique ecosystem within the industry,... Read More

Best Practices, Cloud Services, Customer Success

Jul 18, 2018 By Jamie Domenici

New Report from Success Cloud: How to Master Digital Transformation

Digital transformation is one of the hottest business topics today, but it’s something that can easily create more questions than answers – both for companies already in transformation mode as well as those contemplating the transition. Where do you start? Why consider a change when your business... Read More

Customer Service, Customer Success

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Listening Strategy Series: Closing the Loop with the Full Power of Salesforce

How One Trailblazer’s Unconventional Career Path Brought a New Flavor of Tech to Torani’s Business

Listening Strategy Series: How to Master Always-On Measurement

Have the Most Successful Dreamforce Ever with Success Cloud

Listening Strategy Series: A Philosophy for Listening

How the Salesforce Envision Team Boosted Performance of Our Own Customer Help Portal

3 Questions to Ask Before Starting a Digital Transformation

A Culture That Learns to Fail, Wins

New Report from Success Cloud: How to Master Digital Transformation

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First