COMMERCE

New Series: Becoming Retail

How to put people at the heart of digital transformation.

Aug 25, 2016 By Max Levchin

Millennials: Give The People What They Want

Traditional methods that retailers used to attract and retain consumers simply don’t work with millennials, and retailers must adapt if they are to remain – or become – relevant to this important segment.... Read More

Commerce, Retail, Shopper Experience

Aug 24, 2016 By Adam Forrest

We’re On Our Way to the Big D. for Shop.org

This year’s Shop.org conference, being held in Dallas September 26-28, will be a coming out party of sorts for Demandware, a Salesforce company. It will be our first major industry event as part of the Salesforce family.... Read More

Commerce, Commerce Cloud

Jul 26, 2016 By Rick Kenney

Introducing The Mobile Shopping Focus Report

With soaring growth, near-ubiquitous customer adoption and a place in every shopper’s pocket, phones are the most disruptive force to hit retail since retail went digital. Still, amazingly, many retailers still treat mobile as an afterthought – a feature that needs to be checked off their to-do list or worse, an entirely separate channel. These […]... Read More

Commerce, Retail Insights, Shopping Index, Mobile

Jul 01, 2016 By Erin Dorshorst

Payments: The Next Frontier

Precious little has been said about the one thing that happens in every retail transaction regardless of where or how it takes place – the payment.... Read More

Commerce, Retail Insights, Ecommerce, Omni-channel

May 26, 2016 By B2B Commerce Team

Real-World Examples of Salesforce Workflow Rules (Workflow Deep Dive, Pt. II)

Whether you came from Pt. I (The Elements of a Salesforce Workflow Rule (Workflow Deep Dive, Pt. I)) or you found this for the examples only, welcome. This is the second installment of a two-part blog series that takes a closer look at workflow functionality in Salesforce. In this post, I’ve provided a few real-world... Read More

Commerce, B2B Commerce

May 24, 2016 By B2B Commerce Team

6 Noteworthy Community Cloud Features in the Salesforce Summer ’16 Release

And just like that, 50 Salesforce releases are behind us. We now turn our focus to Salesforce Release LI, better known as Summer ’16. As I’ve done over the last few releases, I am going to put a spotlight on the latest and greatest in the world of Community Cloud, which encompasses Communities, Chatter, and... Read More

Commerce, B2B Commerce

May 20, 2016 By B2B Commerce Team

The Elements of a Salesforce Workflow Rule (Workflow Deep Dive, Pt. I)

While Lightning Process Builder has taken over the BPA (Business Process Automation) scene in the Salesforce development world, workflow and workflow rules are still very much alive for many Salesforce customers around the globe. I’ve taken an excerpt from my book, Practical Salesforce.com Development Without Code, and updated it for what I intend to be... Read More

Commerce, B2B Commerce

May 19, 2016 By Jai Rawat

Why Personalized Referral Programs Work

Imagine that you run a coffee shop and you know how your regular customers take their coffee, but you still ask them for their order every morning. That’s what it’s like when you don’t personalize your interactions with customers, and an invitation for them to shop elsewhere.... Read More

Commerce, Retail Insights, Unified Commerce

May 16, 2016 By Rob Garf

What Does “Customer-Centric” Really Mean?

The idea that retailers need to put the customer at the center of their activities – being “customer-centric” in industry parlance – has been around for years. But what does it really mean? And is anybody really doing it well?... Read More

Commerce, Retail Insights, Thought Leadership

Research

Deliver truly personal shopping experiences in the year ahead

Most Popular Stories

A Subscription Service Can Increase Your Bottom Line

A Subscription Service Can Increase Your Bottom Line

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Salesforce.com

New Series: Becoming Retail

Millennials: Give The People What They Want

We’re On Our Way to the Big D. for Shop.org

Introducing The Mobile Shopping Focus Report

Payments: The Next Frontier

Real-World Examples of Salesforce Workflow Rules (Workflow Deep Dive, Pt. II)

6 Noteworthy Community Cloud Features in the Salesforce Summer ’16 Release

The Elements of a Salesforce Workflow Rule (Workflow Deep Dive, Pt. I)

Why Personalized Referral Programs Work

What Does “Customer-Centric” Really Mean?

Research

Deliver truly personal shopping experiences in the year ahead

Most Popular Stories

A Subscription Service Can Increase Your Bottom Line

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

New Series: Becoming Retail

Get our bi-weekly newsletter for the latest commerce insights.

Research

Deliver truly personal shopping experiences in the year ahead

Most Popular Stories

A Subscription Service Can Increase Your Bottom Line

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Americas

Europe, Middle East, and Africa

Asia Pacific