Oct 19, 2017 By Nick Johnson

How AI Helps All Employees Maximize their Potential: An AI Discussion with Vivienne Ming

Vivienne Ming is a theoretical neuroscientist, entrepreneur, and author. Named one of 10 "women to watch in technology" by Inc. Magazine, she is the co-founder and managing partner of educational technology company Socos, which focuses on using machine learning and neuroscience to improve... Read More

Careers, Leadership Insights, Artificial Intelligence

Oct 18, 2017 By Rama Ramakrishnan

Search Gets Smarter With Einstein Search for Commerce

Have you ever been on your phone, using the trusty old search bar, but unable to find a product you were just looking at yesterday? You were probably on the go, between meetings or waiting for a friend, with limited time. So you abandoned your search, coming away empty handed without the product... Read More

News, Retail, Artificial Intelligence

Oct 18, 2017 By Gordon Evans

Search Gets Smarter with Einstein Search for Commerce

It’s one of the web’s most well-worn features – the search bar. That little magnifying glass in the corner of a brand’s site gives consumers a way to navigate the digital storefront, entering queries that trigger searches across a huge number of web pages. With Einstein Search for Commerce, it’s about to get a lot smarter.... Read More

Commerce, Artificial Intelligence, Commerce Cloud, Predictive Search

Oct 11, 2017 By Rohit Mahna

How to Ensure AI Doesn’t Become a Technology in Search of a Solution

Rohit Mahna of Salesforce and Bill Hoffman and Steve Daniels of US Bank argue that competitive advantage comes from cultivating the most effective human and machine partnerships in your company. We live in the Age of the Customer. Technological breakthroughs have allowed innovative companies to... Read More

Leadership, Leadership Insights, Artificial Intelligence

Sep 29, 2017 By Meghann York

How to Use Artificial Intelligence to Create More Human Experiences

People are more than a demographic or persona, and the customer journeys you develop should cater to them on a deeper level than branding them a “soccer mom,” “young professional,” or “C-suite executive.” But how do you create a journey for Gary, who watches product review videos on his ride to... Read More

Customer Journeys, Marketing, Marketing Cloud, Artificial Intelligence

Sep 25, 2017 By Harshnil Patel

Get Ready for a New Era of Selling With AI

By 2020, 85 percent of customer interactions will be managed by Artificial Intelligence (AI). AI can handle processes with efficiency and precision, giving humans the freedom to do jobs that only humans can. When 2020 comes, Salesforce will already be comfortably participating in that 85 percent.... Read More

Sales, Quote-to-Cash, Artificial Intelligence

Sep 19, 2017 By Adam Blitzer

Introducing the Next Generation of Sales Cloud Einstein: Forecasting

Sales organizations at larger companies have been predicting their sales forecasts for years. They have enough historical data and know enough about their close rates that they can look at their pipeline and can see with some degree of certainty where they're going to land by the end of the... Read More

Innovation, Sales, Sales Cloud, CRM, Artificial Intelligence

Sep 19, 2017 By John Ball

Salesforce Einstein Turns One and Serves Up 475 Million Predictions Every Day

A year ago today, we introduced Salesforce Einstein, the first comprehensive AI for CRM that empowers everyone to work smarter, not harder and enabling more productive, impactful decision-making. It was a big undertaking-- some even said impossible-- but we pulled it off. Today we are celebrating a... Read More

Sales Cloud, Platform, Innovation, CRM, Artificial Intelligence

Sep 18, 2017 By Heike Young

5 Mile Markers on the Road to Becoming a High-Performing Marketer

Delivering effective marketing in the modern era faces most of the same challenges all aspects of the business are facing. Technology and consumer tastes are evolving at a breakneck pace — by the time you've gotten the hang of one social media channel, another has popped up that you must master... Read More

Marketing, Customer Experience, Artificial Intelligence

Salesforce.com

Artificial Intelligence

How The Future of AI Will Impact Business

How AI Helps All Employees Maximize their Potential: An AI Discussion with Vivienne Ming

Search Gets Smarter With Einstein Search for Commerce

Search Gets Smarter with Einstein Search for Commerce

How to Ensure AI Doesn’t Become a Technology in Search of a Solution

How to Use Artificial Intelligence to Create More Human Experiences

Get Ready for a New Era of Selling With AI

Introducing the Next Generation of Sales Cloud Einstein: Forecasting

Salesforce Einstein Turns One and Serves Up 475 Million Predictions Every Day

5 Mile Markers on the Road to Becoming a High-Performing Marketer

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