Nov 20, 2017 By Cindy Bolt

The Fourth Industrial Revolution: How Manufacturers Win with Intelligent Connected Experiences

Dreamforce is always the most exciting time of the year for me. Long hours, yes, but it’s also an amazing chance to meet with our manufacturing customers, partners and the entire Salesforce Ohana for four days in San Francisco. I always come away inspired and excited about how we are helping drive... Read More

Cloud, Innovation, Artificial Intelligence

Nov 17, 2017 By Meghann York

How CMOs Use Emotional Marketing to Drive Meaningful Customer Experiences

Marketing leaders have to understand the subtleties between customer behaviors — clicks, purchases, and other interactions — and how customers actually feel before, during, and after those behaviors. While tangible accomplishments, like increasing email click-through rates, are a boon to marketing... Read More

Data Management, Marketing, Marketing Cloud, Artificial Intelligence

Nov 16, 2017 By Hao Dong

The Magic of Einstein Bot

Salesforce customers, get ready to welcome the newest member to your workforce, your friendly Einstein Bot! It greets your customers, answers their questions, and it can even dip into your fulfillment system and retrieve the customer's order status. In case the customer does need attention from an... Read More

Artificial Intelligence

Nov 14, 2017 By Nick Johnson

3 Reasons Why AI Will Boost US Productivity by 35% by 2035

Paul Daugherty is the Chief Technology and Innovation officer at Accenture, where he oversees the company’s overall technology strategy, research and development, and ecosystem relationships. He is also responsible for developing Accenture’s business in emerging technologies such as artificial... Read More

Leadership Insights, Artificial Intelligence

Nov 10, 2017 By Nick Johnson

How AI Can Help Everyone Do More: An AI Discussion with Suchi Saria

Suchi Saria is an assistant professor of computer science, health policy and statistics at Johns Hopkins University, where she directs the institution’s Machine Learning and Healthcare Lab. Prior to joining Johns Hopkins, Saria completed her Ph.D. at Stanford with Dr. Daphne Koller. She was... Read More

Leadership Insights, Artificial Intelligence

Nov 07, 2017 By Kim Honjo

Your 5 Top Takeaways from Dreamforce Day 2

It’s Day 2 of Dreamforce ‘17, and as the day progressed, a few key themes emerged around intelligence and innovation. There’s no shortage of insights, observations, and experiences being shared. Here’s a recap of our favorite moments from the day — and it’s not over yet! Grab your coffees and your... Read More

Dreamforce, Events, Artificial Intelligence

Nov 06, 2017 By John Ball

Point, Click, Predict: myEinstein Empowers Everyone to Build Custom AI-Powered Apps

Everything around us is getting smarter, but that is not necessarily true for our business processes. Employees need to be freed from one-size-fits all tools that leave them looking for answers and to be freed from the repetitive tasks that take up their days. However, companies are hindered by the... Read More

News, Apps, Artificial Intelligence

Nov 03, 2017 By Philip Cooper

Why AI Drives Better Business Decision-Making

In 2013, Casey Bennet and Kris Hauser, two researchers from the School of Informatics and Computing at Indiana University, created a simulation to model how patient outcomes and healthcare costs could be impacted by machine learning. An AI algorithm detected patterns and made diagnoses based on a... Read More

IT, Leadership Insights, Artificial Intelligence

Nov 03, 2017 By Meghann York

How CMOs Envision AI in the Customer Experience

“It's set to be as big or bigger than the advent of the internet,” said Sarah Fay, Managing Director, Glasswing Ventures. When it comes to artificial intelligence, Fay and other marketers know they need to get on board. In fact, more than half of marketers (51%) already use AI on at least a... Read More

Marketing, Marketing Cloud, Artificial Intelligence

Salesforce.com

Artificial Intelligence

How The Future of AI Will Impact Business

The Fourth Industrial Revolution: How Manufacturers Win with Intelligent Connected Experiences

How CMOs Use Emotional Marketing to Drive Meaningful Customer Experiences

The Magic of Einstein Bot

3 Reasons Why AI Will Boost US Productivity by 35% by 2035

How AI Can Help Everyone Do More: An AI Discussion with Suchi Saria

Your 5 Top Takeaways from Dreamforce Day 2

Point, Click, Predict: myEinstein Empowers Everyone to Build Custom AI-Powered Apps

Why AI Drives Better Business Decision-Making

How CMOs Envision AI in the Customer Experience

Research

See the latest trends in smarter engagement

Most Popular Stories

How to Get Started With AI: 4 Steps To Define Your Business Use Case

Beyond the Algorithm: Learn How to Build Trusted AI With Trailhead

What's the Future of Work in the Age of AI?

Americas

Europe, Middle East, and Africa

Asia Pacific