Get your FREE 30-day trial.Please complete all fields.
John Carney
As the Global SVP and GM for Telecom, Media and Entertainment at Salesforce, John brings 35 years of experience as a senior executive with TMobile, Sprint, Google, and Motorola to provide thought leadership and expertise to help companies transform their organizations in the new digital world.
It's clear customers seek new ways to interact with wireless carriers — but how well are carriers delivering? Our New Retail Playbook inspired us to explore what these changes mean for the telecommunications sector and whether companies’ retail strategies keep pace with the market...
Read More
21% of customers say their satisfaction with communications service providers (CSPs) would increase if they received personalized interactions. CSPs have a wealth of customer data. It should be easy to deliver on expectations, right?...
Read More
The telecommunications and media space is constantly experiencing disruption and now more than ever companies are facing intense competition from digital service and IoT providers. To deliver growth in this crowded, rapidly-changing space, communications and media companies must give customers what...
Read More
