Astro holding a smartphone beside a woman

Sep 24, 2020 By John Carney

As Demand for Self-Service Skyrockets, Here Are 3 Ways Telcos Can Keep Up

It's clear customers seek new ways to interact with wireless carriers — but how well are carriers delivering? Our New Retail Playbook inspired us to explore what these changes mean for the telecommunications sector and whether companies’ retail strategies keep pace with the market... Read More

Customer Engagement, Commerce, Communications, Ecommerce, Digital Transformation

Sep 09, 2020 By John Carney

Do You Know Your Customer? 5 Questions for Communications Service Providers

21% of customers say their satisfaction with communications service providers (CSPs) would increase if they received personalized interactions. CSPs have a wealth of customer data. It should be easy to deliver on expectations, right?... Read More

Artificial Intelligence, IT, Communications, Data Management, Analytics

Sep 18, 2017 By John Carney

Dreamforce '17: Accelerating Digital Transformation of Telecom & Media Companies with Salesforce

The telecommunications and media space is constantly experiencing disruption and now more than ever companies are facing intense competition from digital service and IoT providers. To deliver growth in this crowded, rapidly-changing space, communications and media companies must give customers what... Read More

Communications, Events, Dreamforce