NEW RESEARCH

State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

Featured

Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

GET THE TOOLS

Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

INSPIRE ME

Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Jan 14, 2019 By Brett King

The future of banking

The future of banking is built on digital platforms, and customer trust will be gained through digital experiences. Brett King, author of Bank 4.0, shared his insights into how banks and fintech can win customer trust without a building, branch or ATM in sight.... Read More

Digital Transformation, Financial Services, Fourth Industrial Revolution, Service, Customer Service, Artificial Intelligence

Jan 08, 2019 By Salesforce

6 Tips for Creating an Amazing Self-Service Portal

Self-service customer support is table stakes in today’s 24/7, digital-first world. Here’s six tips to create an amazing self-help centre experience.... Read More

Customer Service, Service, Digital Transformation, Customer Experience, Small Business

Dec 17, 2018 By Craig Poynton

Salesforce Career Stories: An 11-year Salesforce veteran talks customer success

He was employee #4 in New Zealand. He’s now Salesforce APAC’s RVP for Strategic Services. Craig Poynton shares why he’s stayed with the business for 11 years.... Read More

Community, Careers, Salesforce Ohana, Service

Oct 03, 2018 By Stuart Ward

User Experience to take centre stage on eve of open banking in Australia

With Australian laws changing to allow data flow between financial services through open banking, creating 1:1 customer experiences becomes a priority.... Read More

Financial Services, Financial Services Cloud, Customer Experience, User Experience, Service

Aug 28, 2018 By John McVicker

The secrets to providing top field service

As customer expectations evolve, businesses will need to rely on field service agents to deliver quality products, services and customer experiences.... Read More

Customer Experience, Service, Customer Success

Aug 10, 2018 By Salesforce

Are you ready for the smart era of customer service?

The smart era of customer service involves AI and IoT transforming CX, customer service and expectations. ... Read More

Customer Service, Customer Experience, Einstein, Service

Aug 01, 2018 By Paul Baptist

Future-proofing a smarter customer service experience with cloud

With customer expectations escalating, businesses need cloud to deliver on service and have a single view of the customer. ... Read More

Customer Service, Customer Satisfaction, Customer Success, Customer Experience, Service, Service Cloud

Jun 26, 2018 By Salesforce

Improving the patient experience and health outcomes with technology

A new era of healthcare that leverages technology to improve the patient experience and eliminate inefficiencies is on the horizon.... Read More

Customer Experience, Health Cloud, Service

Jun 25, 2018 By Salesforce

10 highlights from Salesforce Connections 2018

Salesforce Connections 2018 has just wrapped up in Chicago. We’ve pulled out the highlights from the digital marketing, commerce and service event of the year. ... Read More

Advertising, B2C Marketing, Commerce, Marketing, Service, Events

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Editors' Picks

INFOGRAPHIC

Salesforce.com/au

Get a monthly round-up of our top blogs straight to your inbox.