NEW RESEARCH

State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

Featured

Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

GET THE TOOLS

Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

INSPIRE ME

Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Jun 21, 2018 By Salesforce

New Report: 5 Ways Businesses Can Meet Expectations Of The Connected Customer

In today’s hyper-connected and data-driven world, consumers increasingly expect personalised, intelligent and seamless customer experiences. ... Read More

Customer Experience, Customer Service, Marketing, Service

Jun 20, 2018 By Salesforce

Empower field service agents for the ‘first-time fix’

Empower your field service agents by giving them the tools, information and resources they need to complete their jobs the first time. ... Read More

Customer Service, Service, Service Cloud

Jun 14, 2018 By Salesforce

Salesforce is celebrating 10 years trailblazing through Gartner's Magic Quadrant

We’re proud to be named a leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Centre for the 10th year in a row! ... Read More

CRM, Customer Service, Service, Service Cloud

May 10, 2018 By Salesforce

Customer service advice from 8 successful startups

Eight successful startups share their advice on how to provide the best customer service, so you can keep more customers happy and grow your business faster.... Read More

Small Business, Startups, Customer Service, Service

May 07, 2018 By Salesforce

Salesforce Connections: The marketing, commerce and service event of the year

Blaze your trail to better, smarter customer engagement at the digital marketing, commerce and customer service event of the year: Salesforce Connections 2018.... Read More

Marketing, Retail, Service

May 03, 2018 By Paul Baptist

How field service superheroes can transform the customer experience

Field service is in the prime seat to make a real impact on the customer experience. Here’s how to turn your field agents into service superheroes. ... Read More

Service, Customer Experience

Dec 04, 2017 By Stephanie McCredie

What award-winning customer service looks like

Leading organisations share the fundamentals of award-winning customer service, and the initiatives they’ve put in place to improve the customer experience.... Read More

Customer Experience, Customer Service, Service Cloud, Service

Nov 24, 2017 By Salesforce

4 ways to create a happy customer service culture

The cornerstone of a great service experience is engaged, empowered and happy customer service reps. Here’s four ways to boost happiness in your service team.... Read More

Customer Service, Service, Customer Experience

Nov 15, 2017 By Salesforce

4 ingredients to CX-winning customer service

Customer service plays a starring role in an organisation’s quest to win on customer experience. These four ingredients are key.... Read More

Customer Service, Customer Experience, Service

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Editors' Picks

INFOGRAPHIC

Salesforce.com/au

Get a monthly round-up of our top blogs straight to your inbox.