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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

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Jun 24, 2019 By Salesforce

State of Service: Service Trends Across APAC

The State of Service report highlights customer service and CX trends from 700 service professionals across Singapore, India, and Australia and New Zealand. ... Read More

Service, Customer Experience, Customer Service, Personalization, Omni-channel

Jun 21, 2019 By Salesforce

How to Keep Your Customer Promise in the Digital Evolution

Customer service expert, Martin Grunstein, shares how to not lose sight of the #1 priority for service teams: keeping your customer promise. ... Read More

Customer Service, Artificial Intelligence, Service

Jun 16, 2019 By Salesforce

State Of Service: Key Highlights For APAC

The State of Service report highlights global customer service and CX trends from more than 3500 service leaders. This infographic examines how APAC stacks up.... Read More

Service, Personalization, Customer Service, Customer Experience, Artificial Intelligence, Omni-channel

May 28, 2019 By Salesforce

5 Ways Savvy Builds Customer Satisfaction and Trust Into Financial Services

Despite the challenges of the finance industry, Savvy is considered a leader in customer satisfaction. Managing Director Bill Tsouvalas explains how.... Read More

Customer Satisfaction, Financial Services, Artificial Intelligence, Service, Trailblazer Story

May 06, 2019 By Salesforce

4 lessons to improve your customer service strategy

The rise of consumerisation means that B2B and B2C customers have more in common than ever. Here are four key lessons B2B and B2C customer service reps can share to excel in the digital age.... Read More

B2B Marketing, B2B Commerce, Customer Service, Data Management, Service

Apr 09, 2019 By Salesforce

State Of Service: 2019’s Changing Customer Service Trends

Customer service hasn’t just changed — it has undergone a dramatic transformation. New research into the latest trends identify exactly what organisations need to know about what that transformation looks like and how to be ready for it. Great products are powerful building blocks for any... Read More

Service, Customer Service, Customer Experience, Personalization, Customer Success

Feb 21, 2019 By Salesforce

How to Create an Omnichannel Customer Service Charter

Service has entered a new omnichannel era, with customers using a range of channels to connect. Hence, the customer service charter needs a rewrite.... Read More

Customer Service, Customer Experience, Service