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Oct 19, 2017 By Salesforce

Aligning service and sales: A single view of the customer is critical

Without an innate connection between customer service and sales, and a single view of the customer, customer experience falls apart at the seams. ... Read More

Service, Sales Strategies, Sales, Customer Experience, Customer Service

Sep 27, 2017 By Salesforce

4 ways you can use customer service data to grow your business

Customer service data is fuel for growth, but is often untapped. Here are four easy, effective ways to use this data to grow your business.... Read More

Customer Service, Service, SMB Spotlight

Sep 22, 2017 By Tiffani Bova

The secrets to a successful customer journey transformation

Using design thinking to transform the customer journey demands new ways of operating, different capabilities and a culture of innovation.... Read More

Customer Experience, Customer Journey, Guest Blog, Service

Sep 01, 2017 By Salesforce

2 reasons connected sales and service teams make good business sense

In an environment where customer expectations are sky-high, connected sales and service teams are the only way forward. Here’s why.... Read More

Sales, Sales Strategies, Service, Customer Service

Aug 25, 2017 By Vincent Cotte

Q&A: Why sales and service collaboration is key to superior CX

Customers are increasingly challenging organisations to deliver a connected sales and service experience. Those that don’t will fall behind.... Read More

Sales, Sales Strategies, Service, Customer Service

Aug 16, 2017 By Salesforce

4 ways to positively disrupt customer expectations

Businesses are challenged to compete on customer experience, but those customer expectations have changed. Here’s how to surprise and delight, every time.... Read More

Customer Experience, Customer Journey, Customer Service, Service

Jul 19, 2017 By Vincent Cotte

Loyalty is revenue. Here’s how customer service can boost both

Customer service is the ultimate customer experience enabler. Here are three ways financial services can boost service satisfaction, loyalty, and revenue.... Read More

Service, Financial Services, Sales, Customer Experience

Jul 07, 2017 By Paul Baptist

How smart technologies are making customer service more human

Top-performing customer service teams are using smart technologies to make the process more human, the State of Service report reveals.... Read More

Customer Service, Service

Jun 28, 2017 By Salesforce

Infographic: 4 ways to win on customer experience

Customer experience has become the battleground for business differentiation. And top customer service teams are paving the way. Here’s how.... Read More

Customer Service, Customer Experience, Service, Service Cloud

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