Jan 19, 2016 By Salesforce

How the B2B Sector Can Step-change Customer Service in a Matter of Weeks

The B2C industry customer service is going through a revolution with digital and the trend for B2B customers is the same. The B2B world needs to adopt solutions quickly in order to stay ahead of the curb. Customer service today must be omni-channel and it MUST be mobile.... Read More

Service

Sep 15, 2015 By Salesforce

Why Technology is the Future of Aged Care

The “baby boomer" generation is ageing and the 65+ population pool in Australia will grow from 3.1 to 5.7M (2031 projection). This poses a real question to Government, to Commercial and Not for Profit Aged Care Providers, and to families across Australia: What is the future of aged care? ... Read More

Learning, Service, Events

Apr 08, 2015 By Salesforce

Salesforce’s Unfair Advantage is a Game Changer for Optus’ SMB business

Optus is challenging the communications market in a bid to become Australia’s “most loved service brand”. By harnessing Salesforce’s #unfairadvantage derived from a suite of clouds, the challenger is much closer to making that a reality. Excellence in customer service tends to come from a platform... Read More

Apps, Service, Sales, Marketing, Platform

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How the B2B Sector Can Step-change Customer Service in a Matter of Weeks

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Salesforce’s Unfair Advantage is a Game Changer for Optus’ SMB business

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