Mar 22, 2021 By Brett King

Has the Financial Services Industry Changed for the Better?

This past year saw changes sweep through financial services. How has the industry adapted, and what changes are on the horizon? Futurist Brett King shares his predictions.... Read More

Financial Services

Jul 02, 2020 By Brett King

The Future of Financial Services: Digital Customer Engagement

COVID-19 has accelerated change across financial services, altering consumers’ behaviour and expectations, as well as operating models and value chains. In the lead-up to Salesforce Live for Financial Services our keynote speaker Brett King shares his insights into the future of financial services.... Read More

Digital Transformation, Financial Services, IT

Jan 14, 2019 By Brett King

The future of banking

The future of banking is built on digital platforms, and customer trust will be gained through digital experiences. Brett King, author of Bank 4.0, shared his insights into how banks and fintech can win customer trust without a building, branch or ATM in sight.... Read More

Digital Transformation, Financial Services, Fourth Industrial Revolution, Service, Customer Service, Artificial Intelligence

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Brett King

Has the Financial Services Industry Changed for the Better?

The Future of Financial Services: Digital Customer Engagement

The future of banking

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