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Jun 23, 2021 By Salesforce

How to Boost Sales Productivity in the New Normal

The pandemic accelerated digital transformation and challenged sales leaders to explore fresh ways to boost productivity. Here, Regional Sales Director Justine Gribble shares her insights for keeping customers and employees engaged – and using the right technologies to help you do it.... Read More

Sales, Sales Strategies, E-Books, Customer Experience, Digital Transformation, Strategy

Jun 15, 2021 By Salesforce

The New Normal: Cloud Computing for Small Businesses

It’s a digital-first, remote world and using cloud computing can help many challenges, including security, data access collaboration and flexibility. Need some more convincing to get your head in the cloud? We’ve got five of them.... Read More

Cloud, Cloud Services, CRM, Digital Transformation, Small Business

May 28, 2021 By Derek Laney

Foxtel Explains How to Keep Transformation Projects on Track and Customers at the Centre

Digital transformation for any organisation is a huge project. Here, we find out why Foxtel aren’t afraid of a bite-size, quick win approach within the bigger picture of delivering a digital overhaul.... Read More

Customer Experience, Customer Service, Digital Transformation, Omni-channel, Service, Service Cloud, Trailblazer Story

May 24, 2021 By Brian Solis

How Generation Novel Is Driving a New Era of Customer Service Experience

Brian Solis shares how the emergence of Generation Novel has both accelerated the drive toward digital transformation and modified it. Here he explains why learning what makes Gen N tick should be the number one priority of customer service professionals.... Read More

Customer Service, Customer Experience, Digital Transformation, Service, Service Cloud

May 20, 2021 By Salesforce

3 Finserv Leaders Share Their Secrets to Creating Great Customer Experiences

In an age of tech-savvy customers and digital disruption, it’s important that financial services companies keep their finger on the pulse of what people want and need. Three finserv leaders share how to translate these insights into products people love.... Read More

Financial Services, Customer Experience, Digital Transformation

May 18, 2021 By Salesforce

What gives sales teams the best advantage? Two experts weigh in

What helps sales teams gain a competitive advantage? Is it people, purpose, product, price or process? Tony Hughes and Cian McLoughlin debate.... Read More

Sales, Sales Strategies, Digital Transformation, Leadership Insights

Apr 30, 2021 By Salesforce

How Government And IT Trailblazers Are Forging A Better Future

Government, IT & Admin Trailblazers helped end Salesforce Live: A&NZ with a bang, and you can catch all the highlights here.... Read More

Public Sector, IT, Thought Leadership, Customer Experience, Customer Success, Digital Transformation

Balancing purpose with technology for SMB growth

Apr 22, 2021 By Salesforce

Growing Your Smb by Combining Technology and Purpose

During and after economic recovery, technology will be key for small businesses who want to focus on their core purpose and what they do best. Leaders from Xero, Canva and Lawpath explain why.... Read More

Salesforcetour, Small Business, SMB Digital Marketing, Digital Transformation

Apr 07, 2021 By Salesforce

Relive The Highlights From 3 Salesforce Live: A&NZ Episodes

Did you miss any of the action from the Salesforce Live: A&NZ retail and consumer goods, finserv or sales episodes? Don’t worry – we’ve got all the highlights here, plus info on where you can tune in to learn more.... Read More

Customer Success, Digital Transformation, Future of Work, Customer Engagement, Customer Experience, Financial Services, Financial Services Cloud, Retail, Sales, Sales Cloud, Consumer Goods

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