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State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Dec 18, 2018 By Sassoon Grigorian

Trust Is One Of The Ingredients To A Digitally Transformative Government

Sassoon Grigorian explores what the Australian government needs to do to be a digital leader by 2025.... Read More

Digital Transformation, Innovation, IT, Public Sector

Dec 12, 2018 By Salesforce

Vision to execution: Overcoming barriers to agile delivery and transformation

The Fourth Industrial Revolution favours organisations that are able to completely transform from within, so many companies find themselves at a crossroads – looking one way at their desire to transform, and the other at an inability to execute on that bold vision.... Read More

Digital Transformation, Customer Success, Innovation, Fourth Industrial Revolution

Oct 25, 2018 By Lee Marshall

Your point solutions breed failure. Here’s a path to sustainable success

Point solutions can create more long-term problems than they solve. Take it from a Solution Engineer – a broad view of challenges enables sustainable success.... Read More

CRM, Digital Transformation, IT

Aug 07, 2018 By Robert Wickham

Automation: Bringing people through organisational change

Organisational change needs to underpin digital transformation resulting from the Fourth Industrial Revolution and leaders need to direct this change.... Read More

Digital Transformation, Innovation

Apr 12, 2012 By Salesforce

Better Employee Performance Management: Salesforce Rypple

Great video here with Salesforce COO, George Hu, and Jennifer Trzepacz, VP of HR at Living Social talking about Rypple Performance Management at Cloudforce San Francisco. If you're looking at new ways of measuring employee performance, take a look at Rypple. It's... Read More

Digital Transformation

Apr 06, 2012 By Salesforce

Using Chatter Customer Groups to Manage Clients [GUEST POST]

Using Chatter Customer Groups to Manage Clients by Adam Greco, Web Analytics Demystified Having been in the professional services space for most of my career, I have found that one of the biggest challenges is finding a way to effectively collaborate with clients. As a Senior Partner with... Read More

Digital Transformation

Apr 04, 2012 By Salesforce

Vivek Kundra Speaks about the Social Enterprise [audio]

In this inteview with Federal News Radio, former CIO of the United States, and now Salesforce EVP of Emerging Markets, Vivek Kundra speaks about moving beyond the cloud---and how the social revolution we're now seeing changes the way organizations deploy technology. During the... Read More

Digital Transformation

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Featured

Sales enablement essentials

Be inspired by our customers

Leadership insights

Trust Is One Of The Ingredients To A Digitally Transformative Government

Vision to execution: Overcoming barriers to agile delivery and transformation

Your point solutions breed failure. Here’s a path to sustainable success

Automation: Bringing people through organisational change

Better Employee Performance Management: Salesforce Rypple

Using Chatter Customer Groups to Manage Clients [GUEST POST]

Vivek Kundra Speaks about the Social Enterprise [audio]

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

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