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Oct 18, 2021 By Salesforce

Why brands like Canva are turning to Slack to help close sales deals

Slack isn’t just transforming the way organisations communicate. It’s changing the way they onboard, collaborate, sell, service, product test, celebrate and more. Here, businesses including Canva, share how Slack has become integral to their organisation.... Read More

Sales, Digital Transformation

Oct 12, 2021 By Salesforce

Infographic: 4 tips from Sales Ops on how to keep up with rapid changes in technology

The superpower of sales ops is to know how to dive into the data, and find the best ways to interpret and advise the business on next steps.... Read More

Infographics, E-Books, Sales, Digital Transformation

Sep 22, 2021 By Salesforce

5 Ways to Make Zero-Regret Tech Decisions

Aligning your tech strategy with your business strategy is more critical than ever, as customers increasingly demand digital innovation – but not at the cost of their trust. Discover five tips for making tech choices you won’t regret.... Read More

IT, Digital Transformation, Practical Tips

Sep 13, 2021 By Salesforce

Open Banking: How to Tick the Customer Experience Box According to Frollo

Open Banking in Australia is introducing previously unimagined levels of customer experience. We spoke with Frollo’s CEO Gareth Gumbley to find out how banks can get started.... Read More

Financial Services, Digital Transformation, Customer Experience

Aug 25, 2021 By Stuart Ward

How to Make Personalisation Part of Every Financial Services Experience

Personalisation in financial services is quickly becoming a must have. Salesforce’s Stuart Ward draws on insights from new research to discuss how banks and insurers can use data and technology to create the personalised experiences customers crave.... Read More

Financial Services, Research, Digital Transformation, Personalization, Customer Experience

Aug 18, 2021 By Merlin Luck

How SMB Trailblazers Optimise Everything When There’s No Time for Anything

Strategic, big-picture thinking has become essential for growth, particularly the smart use of tech to streamline and automate time-consuming processes. Find out how these small businesses bought themselves time and resources.... Read More

Small Business, Digital Transformation

Aug 11, 2021 By Salesforce

4 Fintechs Using Digital Innovation to Disrupt the Status Quo

In today’s financial services landscape, personalisation and great digital experiences are becoming a must to stay competitive. Here’s how four fintechs are challenging the status quo and raising the bar to meet new customer imperatives.... Read More

Customer Experience, Digital Transformation, Financial Services, Omni-channel, Personalization

Aug 09, 2021 By Sassoon Grigorian

Digital Skills Gap: How to Reskill Australia at Scale

Right now, the skills gap is poised to grow across all industries in Australia. As part of the Fourth Industrial Revolution, advances in technology are changing the nature of jobs, and the skills needed, faster than ever before.... Read More

Research, Future of Work, Digital Transformation

Jul 29, 2021 By Salesforce

How to Pitch the Latest Emerging Technology Trends to Your Boss

The new financial year is a good opportunity to assess tech gaps across marketing, sales, service and IT and prioritise investments. Discover the must-know technology trends driving transformation including CRM, digital learning, personalisation tools and cloud service centres.... Read More

Digital Transformation, Sales, Sales Cloud, Marketing, Marketing Cloud, Service, Service Cloud

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