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Mar 25, 2021 By Salesforce

Our top highlights from the Salesforce Live: A&NZ Premiere Episode

If you missed the start of Salesforce Live: A&NZ – or you just want a replay – check out some of the top highlights, plus details about eight other exciting episodes yet to come.... Read More

Customer Engagement, Customer Success, Digital Transformation, Salesforcetour

Mar 04, 2021 By Salesforce

Five ANZ industry leaders talk culture, business growth, transformation and keeping customers happy

Navigating change has always been a challenge but what if you could learn from the experiences of others? Join Pip Marlow, CEO Salesforce ANZ and ASEAN, and broadcaster and businessman Russel Howcroft for The Future of Business, Now podcast series. Here are the highlights.... Read More

Customer Experience, Digital Transformation, Customer Engagement, Future of Work

Feb 17, 2021 By Gisele Kapterian

Economic Recovery Is Digital and Data-Driven

Reopen. Rebuild. Recover. We can all agree on the destination but how do we get there? One critical element will be digital government. Here, Gisele Kapterian discusses why.... Read More

Public Sector, Data Management, Digital Transformation

Feb 11, 2021 By Salesforce

Salesforce Live: Australia and New Zealand 2021 Is Coming

We have transformed Salesforce World Tour Sydney into Salesforce Live: Australia and New Zealand to bring you an unmissable live brand experience. We can’t wait for you to join us on 24 March.... Read More

Events, Digital Transformation, Salesforcetour, Customer Success, Customer Experience, Events Marketing

Feb 09, 2021 By Merlin Luck

Proven strategies to prepare your SMB for growth

SMB Trailblazers Lawpath and ModularWalls share their 2020 growth stories. Discover how they maneuvered hurdles and modified for success.... Read More

Small Business, Digital Transformation, Customer Engagement, Research, Trailblazer Story

Feb 01, 2021 By Salesforce

The future of government

New research from Intermedium discusses the seven key drivers of digitisation and transformation across the public service.... Read More

Public Sector, Digital Transformation, Infographics, Research

Jan 29, 2021 By Merlin Luck

Why Digital Transformation Is More Than a Buzzword

Salesforce Trailblazers Koda Capital and Community Vision discuss how digital technology has transformed how their teams work and kept them operating during the challenges of COVID.... Read More

Small Business, Digital Transformation, Customer Engagement, Research

Jan 20, 2021 By Salesforce

New State of Service Report: Insights from 7,000 customer service pros reveal a changed industry and 4 major priorities

2020’s surging caseloads, anxious customers and rapid digital shifts changed customer service forever. In the fourth edition of the State of Service report, learn how service organisations shifted gears and where high-performing teams are headed next.... Read More

Service, Service Cloud, Research, Customer Service, Digital Transformation

Jan 13, 2021 By Salesforce

Q&A: How CIOs Can Build a Data-Centric Culture With Andrew Beers, CTO, Tableau

We spoke with Andrew Beers about the role of a data culture in enabling innovation, how CIOs can build a data-centric culture in their organisations, and how data and real-time insights can empower an entire business rather than being in the hands of a select few specialists and the IT function.... Read More

Data Management, Leadership Insights, IT, Innovation, Digital Transformation

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