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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

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Nov 09, 2022 By Salesforce

Intrepid Travel Makes Magic in Perth: Salesforce Live 2022 Highlights

Across Australia and New Zealand, Salesforce Live is taking the best parts of Dreamforce 2022 and tailoring them with lessons from local Trailblazers. Here are the stand-out moments from our first stop in Perth, WA.... Read More

Customer Success, Digital Transformation

Oct 24, 2022 By Matt Freedman

AMP, Mecca and R.M. Williams Speed to Value With Fast Tech Implementation

Every day matters for IT leaders when they’re managing technology implementations. Learn how R.M. Williams, AMP and Mecca are realising business outcomes faster.... Read More

Digital Transformation

Oct 13, 2022 By Salesforce

New research: Customer service trends include automation and C-suite representation

Our 5th edition of the State of Service Report surveyed 8,000 customer service professionals all over the world. Here’s what we found in Australia and New Zealand, including how service organisations are managing the need to do more with less. Previous years saw service organisations rushing to... Read More

Service, Customer Service, Customer Satisfaction, Customer Experience, Future of Work, Digital Transformation

Oct 12, 2022 By Adrian Towsey

Introducing the Small to Medium Business Efficiency Toolkit

How can small to medium businesses cut costs, save time and make faster decisions? 9 Trailblazers in Australia and New Zealand told us how — and we’ve gathered the answers in a new Efficiency Toolkit.... Read More

Small Business, SMB Digital Marketing, Sales, Digital Business, Digital Transformation

Sep 29, 2022 By Salesforce

Future-Proofing The Public Sector: 5 Key Learnings From Gartner® Symposium

Reflecting on The Gartner Symposium, Salesforce’s Dr Gayan Benedict shares five key takeaways for public sector leaders on the future of work.... Read More

Digital Transformation

Aug 01, 2022 By Salesforce

How Seven West Media Is Investing in Tech to Revolutionise Television in Australia

The media industry has been disrupted. Seven West Media is rising to the occasion, by investing in its tech, upgrading its platforms and personalising ads.... Read More

Digital Transformation, CRM, Customer Story

Jul 13, 2022 By Salesforce

7 Aussie Businesses Share Tips on How They Put Digital-First, First

Whatever size your company, the only way to scale is by prioritising data and putting your customers first. Get tips from seven Aussie Trailblazers on how they drove digital transformation in their businesses and the important lessons they learned along the way.... Read More

Digital Transformation, CRM, Customer Story

Jun 29, 2022 By Salesforce

How to prepare your business for the digital skills gap

Australia’s digital skills gap is growing. How can your organisation prepare? Here’s the advice from experts at Deloitte, Salesforce, and Revolent Group.... Read More

Digital Transformation, Future of Work

Mar 24, 2022 By Simone Longden

Meet a World Tour Trailblazer: 5 Outcomes That Show the ROI of Itoc’s Small Business Transformation

For small businesses, digital transformation can be daunting. The good news is that it’s both doable and likely to produce some quick wins. Here, Simone Longden shares Itoc’s success story – and 5 great outcomes you’ll want to replicate.... Read More

Digital Transformation, Small Business, SMB Spotlight

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

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