Oct 12, 2022 By Adrian Towsey

Introducing the Small to Medium Business Efficiency Toolkit

How can small to medium businesses cut costs, save time and make faster decisions? 9 Trailblazers in Australia and New Zealand told us how — and we’ve gathered the answers in a new Efficiency Toolkit.... Read More

Small Business, SMB Digital Marketing, Sales, Digital Business, Digital Transformation

Dec 09, 2020 By Adrian Towsey

Our Small Business Grant Winners — Five Months On

When Salesforce teamed up with COSBOA to provide one-off $10,000 grants to eligible Australian small businesses, we knew we were going to change lives. Five months on, we sat down with five of the recipients to see what they have achieved.... Read More

Small Business, Community

Aug 31, 2018 By Adrian Towsey

AI for small business – it’s a game-changer

Artificial intelligence is giving businesses a real advantage. Early adopters are reaping the benefits of it, and small business can’t afford to be left behind.... Read More

Small Business, Artificial Intelligence, Financial Services

Dec 13, 2017 By Adrian Towsey

5 signs your small business isn’t ready for changing customer expectations – and what to do about it

SMBs list changing customer expectations as the top future business threat. But this isn’t a trend on the horizon, it’s happening now. Is your business ready?... Read More

Customer Experience, Customer Satisfaction, Small Business

Nov 03, 2017 By Adrian Towsey

Why technology is the secret to small business growth

To avoid becoming another small business statistic, you need a growth mindset from the start and business plan to match. The right technology is key.... Read More

Small Business, Startups, Techtalk

Jul 12, 2017 By Adrian Towsey

Customisation: Everything small businesses needs to know

The customisation of products and services is considered the key upcoming customer trend to impact small business. Here’s why.... Read More

Customization, Small Business, SMB Spotlight

Nov 09, 2016 By Adrian Towsey

How small businesses can win big deals

Sharing information effectively can be the difference between your small business closing deals and losing business. The good news? There’s an app for that.... Read More

Small Business

Oct 19, 2016 By Adrian Towsey

How customer service software can boost productivity by 40%

What’s the difference between building a base of loyal brand advocates and losing customers with poor service? The right customer service software, according to fashion empire Shoes of Prey, which found its perfect fit and is reaping the rewards.... Read More

Customer Service

Salesforce.com/au

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Adrian Towsey

Introducing the Small to Medium Business Efficiency Toolkit

Our Small Business Grant Winners — Five Months On

AI for small business – it’s a game-changer

5 signs your small business isn’t ready for changing customer expectations – and what to do about it

Why technology is the secret to small business growth

Customisation: Everything small businesses needs to know

How small businesses can win big deals

How customer service software can boost productivity by 40%

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