NEW RESEARCH

State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

Featured

Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

GET THE TOOLS

Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

INSPIRE ME

Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

May 28, 2021 By Derek Laney

Foxtel Explains How to Keep Transformation Projects on Track and Customers at the Centre

Digital transformation for any organisation is a huge project. Here, we find out why Foxtel aren’t afraid of a bite-size, quick win approach within the bigger picture of delivering a digital overhaul.... Read More

Customer Experience, Customer Service, Digital Transformation, Omni-channel, Service, Service Cloud, Trailblazer Story

May 24, 2021 By Brian Solis

How Generation Novel Is Driving a New Era of Customer Service Experience

Brian Solis shares how the emergence of Generation Novel has both accelerated the drive toward digital transformation and modified it. Here he explains why learning what makes Gen N tick should be the number one priority of customer service professionals.... Read More

Customer Service, Customer Experience, Digital Transformation, Service, Service Cloud

May 20, 2021 By Salesforce

3 Finserv Leaders Share Their Secrets to Creating Great Customer Experiences

In an age of tech-savvy customers and digital disruption, it’s important that financial services companies keep their finger on the pulse of what people want and need. Three finserv leaders share how to translate these insights into products people love.... Read More

Financial Services, Customer Experience, Digital Transformation

May 03, 2021 By Roula Psomiadis

How a Sizzling Omni-Channel Transformation Saw Barbeques Galore Become One of Australia’s Coolest Retailers

Read how Barbeques Galore’s fresh and clever omni-channel approach has delivered a winning customer and brand experience around an Aussie icon – the BBQ.... Read More

Customer Engagement, Customer Experience, Retail, Trailblazer Story

Apr 30, 2021 By Salesforce

How Government And IT Trailblazers Are Forging A Better Future

Government, IT & Admin Trailblazers helped end Salesforce Live: A&NZ with a bang, and you can catch all the highlights here.... Read More

Public Sector, IT, Thought Leadership, Customer Experience, Customer Success, Digital Transformation

Apr 20, 2021 By Renata Bertram

Build Your Marketing Skills With Our New 50 Pro Marketing Tips For 2021 Ebook

Ready to take your marketing skills to the next level? Our new 50 Pro Marketing Tips for 2021 ebook holds insights and expertise from some of ANZ’s brightest marketing minds.... Read More

E-Books, Marketing, Marketing Cloud, Strategy, Practical Tips, Customer Experience, Customer Engagement, Personalization

Apr 14, 2021 By Salesforce

The Statistics That Got People Talking At Salesforce Live: A&NZ

We put together an infographic that highlights the numbers and statistics that got people talking during the Salesforce Live: Australia and New Zealand’s premiere episode. Find out what they are.... Read More

Infographics, Salesforcetour, Events, Trailblazer Story, Customer Experience, Customer Engagement, Customer Success

Apr 07, 2021 By Salesforce

Relive The Highlights From 3 Salesforce Live: A&NZ Episodes

Did you miss any of the action from the Salesforce Live: A&NZ retail and consumer goods, finserv or sales episodes? Don’t worry – we’ve got all the highlights here, plus info on where you can tune in to learn more.... Read More

Customer Success, Digital Transformation, Future of Work, Customer Engagement, Customer Experience, Financial Services, Financial Services Cloud, Retail, Sales, Sales Cloud, Consumer Goods

Mar 17, 2021 By Salesforce

Triple Digit Growth In The Digital Retail Era: The Retail Trends Accelerating Growth

Salesforce’s Director, Retail Industry Strategy, James Johnson looks at how the most successful retailers capitalised on changing trends ahead of the Retail and Consumer Goods Trailblazers Episode at Salesforce Live: Australia & New Zealand on 1 April.... Read More

Consumer Goods, Retail, Retail Insights, Salesforcetour, Customer Success, Customer Experience

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Editors' Picks

INFOGRAPHIC

Salesforce.com/au

Get a monthly round-up of our top blogs straight to your inbox.