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Aug 18, 2022 By Salesforce

Three Retail and Consumer Goods Trends You Need to Be Across

At our latest Retail and Consumer Goods summit, we discussed three ways retailers can stay ahead of the curve, embrace omni-channel experiences and earn their customer’s loyalty.... Read More

Consumer Goods, Retail, Retail Insights

Mar 28, 2022 By Salesforce

How to Communicate Supply Chain Issues to Your Customers

Most retailers have struggled with supply chain delays over the past two years. So, what exactly is causing the delays and how can retailers keep their customers informed?... Read More

Retail, Retail Insights, Consumer Goods, Ecommerce

Sep 16, 2021 By Paul Zahra

Australian Retailers Association’s CEO on the Retail Industry’s Silver Lining

Retail is being challenged to evolve by the day, as is the relationship between company and consumer. Australian Retailers Association CEO Paul Zahra shares his thoughts on how the industry is keeping up.... Read More

Retail, Retail Insights

Mar 23, 2021 By Roula Psomiadis

Why the Salesforce/Australian Retailers Association Partnership Is Big News

Our new strategic partnership with Australian Retailers Association creates the potential for retailers to deliver exactly what their customers need and want during a very challenging period. Roula Psomiadis, Sales Director - Retail & Consumer Goods, Salesforce, explains why this is so important.... Read More

Retail, Retail Insights, Partner

Mar 17, 2021 By Salesforce

Triple Digit Growth In The Digital Retail Era: The Retail Trends Accelerating Growth

Salesforce’s Director, Retail Industry Strategy, James Johnson looks at how the most successful retailers capitalised on changing trends ahead of the Retail and Consumer Goods Trailblazers Episode at Salesforce Live: Australia & New Zealand on 1 April.... Read More

Consumer Goods, Retail, Retail Insights, Salesforcetour, Customer Success, Customer Experience

Nov 26, 2020 By Salesforce

How Aussie Retail Leaders Have Prepared for the Holiday Shopping Season

COVID-19 drove more shopping online, and this trend is likely to continue in the holiday season. Here’s how businesses can make the most of online retail opportunities.... Read More

Ecommerce, Retail, Retail Insights, Sales, Omni-channel, Customer Experience, Artificial Intelligence

Jul 20, 2020 By Salesforce

Innovation, Personalisation, Resilience: Keys to Accelerating in the Novel Economy

Size used to matter. Now, speed is everything. At Salesforce Live for Retail and Consumer Goods last week, we heard that the future is innovation, personalisation and agility. Here are the highlights.... Read More

Retail, Retail Insights, Consumer Goods, Innovation, Digital Transformation

Jul 06, 2020 By Brian Solis

The Future Of Retail: Behavioural Change In The Novel Economy

The pandemic has fast-tracked the digitisation of consumers, and now brands have to catch up. The relationship between humanity and digital needs to be stronger in ways most organisations haven’t ever thought of before – and it all starts with focusing on what matters to your customer.... Read More

Consumer Goods, Retail, Retail Insights

Jun 11, 2020 By Salesforce

The Future of Retail Is Digital: Consumer Behavioural Change Set to Stick Around

Consumer behavioural change drove 262% online retail revenue growth in April across ANZ — and it’s not changing back. James Johnson on the future of retail.... Read More

Consumer Goods, Customer Engagement, Ecommerce, Retail, Retail Insights

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