360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 30, 2019 By Alex Dayon

Deloitte Consulting’s CEO Reveals How Business Leaders Can Build the Workforce of the Future

New technologies such as artificial intelligence (AI) and robotics are transforming the workplace. The World Economic Forum’s “Future of Jobs” report found 35% of the core skills required in the workforce will change between 2015 and 2020. As CEO of Deloitte Consulting LLC, Dan Helfrich sees... Read More

CEO, Learning, Thought Leadership

Jul 06, 2019 By Devon McGinnis

Top Leadership Traits (And Real-Life Leaders Who Embody Them)

“Leadership requires two things,” wrote author Simon Sinek, “A vision of the world that does not yet exist and the ability to communicate it.” While it may seem like some people are naturally gifted with the personality traits of a good leader, the truth is that leadership qualities can be fostered... Read More

CEO, Thought Leadership

Jun 12, 2019 By Vala Afshar

The New Rules of Customer Engagement: Key Trends From Global Research

“Alexa, where’s my stuff?” That’s how easy it is to check the order status of an Amazon purchase — and it’s setting the standard for customer engagement with every company. In fact, a staggering 73% of customers say that an extraordinary experience with one company raises their expectations of... Read More

Infographics, Thought Leadership, Research, Customer Experience, Digital Transformation, Salesforce Ohana

May 23, 2019 By Antonio Figueiredo

What Is Blockchain Technology and Why Does It Matter?

Blockchain is a technology that promises to fundamentally change how we share information, buy and sell things, and verify the authenticity of information we rely on every single day — from what we eat to who we say we are. And because it can facilitate all of this in secure, efficient, and... Read More

High Tech, Innovation, Leadership Insights, Platform, IT, Thought Leadership, TrailheaDX

May 02, 2019 By Rohit Mahna and Piercarlo Gera

The Power of Customer-Driven Digital Transformation in Financial Services

There is a lot of money being left on the table by financial services firms — specifically banks and insurance companies — that are not pursuing a customer-friendly digital transformation to drive higher growth rates. This insight comes out of the 2019 Accenture Global Financial Services Consumer... Read More

B2C Marketing, Customer Experience, Financial Services, Research, Thought Leadership

Apr 06, 2019 By Nick Johnson

45 Inspiring Quotes About Business Growth — and Tips for Success

A 1951 issue of Popular Mechanics magazine predicted that by now, we'd all have personal helicopters parked in our garages. While technology hasn't followed that exact path, there are plenty of innovations in the Fourth Industrial Revolution that are disrupting business as we know it. Businesses... Read More

Thought Leadership

Apr 01, 2019 By Nick Johnson

What Is the Future of Work?

New technology is changing the future of work with unprecedented speed and intensity, driving the reinvention of our lives and economy. Advances in robotics, artificial intelligence (AI), and machine learning push the frontier of what machines can do, making use of huge increases in ever-cheaper... Read More

Leadership Insights, Thought Leadership, Artificial Intelligence

Mar 26, 2019 By Paul Daugherty

What's the Future of Work in the Age of AI?

Of all the technologies that influence the future of work, hiring managers say artificial intelligence (AI) will be among the most transformational. Already, this technology affects our lives in a multitude of ways. From banks using anti–money laundering algorithms as they filter transactions to... Read More

Leadership Insights, Thought Leadership, Future of Work

Mar 20, 2019 By Nick Johnson

Fixing the AI Skills Shortage: What Companies Need to Know Now

As a technology that can comprehend, act, and learn, artificial intelligence (AI) is poised to transform business processes and productivity across industries and the economy as a whole. Already, companies are harnessing it in a range of forms, from software that senses what consumers need to a... Read More

Artificial Intelligence, Thought Leadership, Leadership Insights

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Deloitte Consulting’s CEO Reveals How Business Leaders Can Build the Workforce of the Future

Top Leadership Traits (And Real-Life Leaders Who Embody Them)

The New Rules of Customer Engagement: Key Trends From Global Research

What Is Blockchain Technology and Why Does It Matter?

The Power of Customer-Driven Digital Transformation in Financial Services

45 Inspiring Quotes About Business Growth — and Tips for Success

What Is the Future of Work?

What's the Future of Work in the Age of AI?

Fixing the AI Skills Shortage: What Companies Need to Know Now

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First