360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 09, 2018 By Devon McGinnis

Skilling Up for Success in the Fourth Industrial Revolution

As the Fourth Industrial Revolution reshapes the economy, businesses must confront the challenges of preparing their people for the new world that lies ahead. A report from Salesforce Research shows that 59% of hiring managers believe that AI will impact the types of skills their companies need. Of... Read More

Thought Leadership, Leadership Insights

Oct 31, 2018 By Devon McGinnis

How to Stop Technology From Becoming a Digital Frankenstein

Left unchecked, modern computing technology could hijack our minds as well as society. That’s the view of Tristan Harris, a former design ethicist at Google. Tristan now runs the Center for Humane Technology, which aims to advance solutions for re-aligning technology with humanity’s best interests.... Read More

Leadership Insights, Thought Leadership, Innovation, IT

Oct 10, 2018 By Devon McGinnis

How United’s CEO Goes Above and Beyond for Customer Experience

With customer expectations soaring, many business are facing turbulent times. Oscar Munoz believes success hinges on the ability to personalize the customer experience. Oscar is CEO of United, one of the world’s largest airlines. Prior to 2015, Oscar’s resume included CSX, AT&T, Coca-Cola, and... Read More

Leadership Insights, Thought Leadership, Customer Service

Sep 23, 2018 By Nick Johnson

3 Ways to Counter Unconscious Bias in AI

Timnit Gebru is a research scientist within the Ethical AI team at Google AI and has also studied the ethics of algorithms at Microsoft and elsewhere. After noticing that she was only one of a handful of black people at a major artificial intelligence (AI) conference, she co-founded the Black in AI... Read More

Artificial Intelligence, Thought Leadership

Sep 22, 2018 By Nick Johnson

How Customer Data Is Transforming the 5th Largest Fortune 500 Company

Steve Nelson is the CEO of UnitedHealthcare, a healthcare and insurance company that’s No. 5 on the Fortune 500 list. Nelson has served as CEO of UnitedHealthcare since 2017 and previously held leadership positions in the company’s Medicare, Medicaid, and Commercial businesses. At a time of... Read More

Leadership Insights, Thought Leadership

Sep 21, 2018 By Nick Johnson

4 Ways to Make Your Customer Experience More Dynamic

Salesforce recently caught up with Tom Puthiyamadam, the New York-based Digital Services Leader at PwC to find out how artificial intelligence (AI), connected sensors, and other innovations are changing the game for customer experience. Research shows that customers have record-high expectations of... Read More

Best Practices, Thought Leadership, Leadership Insights

Sep 21, 2018 By Tiffani Bova

Why Sales Is the "Last Mile"

This blog post is an excerpt from “Growth IQ: Get Smarter About the Choices That Will Make or Break Your Business” by Tiffani Bova, Salesforce Global Customer Growth and Innovation Evangelist. Bova writes and speaks regularly about sales transformation and business model innovation. It was almost... Read More

Sales, Thought Leadership

Sep 07, 2018 By Peter Schwartz

Dr. Kai-Fu Lee on Why AI Redefines What It Means to Be Human

The maturing of artificial intelligence (AI) represents a milestone in relations between humans and machines. Software systems that self-learn, drawing on complex algorithms and massive computational power, have the potential to disrupt whole industries, create new business models, and... Read More

Artificial Intelligence, Thought Leadership, IT

Sep 06, 2018 By Lindsey Finch

Managing the Customer Trust Crisis: New Research Insights

New data privacy laws in Europe and California — not to mention the resulting flurry of updated privacy policy notifications landing in our inboxes — have put privacy matters in the spotlight. But the circumstances that have precipitated this highlight a worrying trend: customers are concerned... Read More

Research, Thought Leadership

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Skilling Up for Success in the Fourth Industrial Revolution

How to Stop Technology From Becoming a Digital Frankenstein

How United’s CEO Goes Above and Beyond for Customer Experience

3 Ways to Counter Unconscious Bias in AI

How Customer Data Is Transforming the 5th Largest Fortune 500 Company

4 Ways to Make Your Customer Experience More Dynamic

Why Sales Is the "Last Mile"

Dr. Kai-Fu Lee on Why AI Redefines What It Means to Be Human

Managing the Customer Trust Crisis: New Research Insights

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First