360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 11, 2019 By Nick Johnson

Humans Are Underrated: How Collaborating With AI Will Minimize Workforce Disruption

Artificial intelligence (AI) promises to transform business processes and productivity across industries and the economy as a whole. But unless businesses rethink how their people can work in partnership with intelligent machines, there’s a risk that this promise will quickly pass them... Read More

Artificial Intelligence, Leadership Insights, Thought Leadership, IT

Jan 29, 2019 By Devon McGinnis

How to Create a Customer-Centric Experience

It’s no longer enough to have a great product at a great price. Eight out of 10 customers say the experience a company provides is as important as its products and services. And smart businesses are taking note; Google searches for the phrase “customer experience” have nearly tripled in the last... Read More

Thought Leadership

Jan 03, 2019 By Ketan Karkhanis

Think Beyond Visualizations in 2019: 6 New Year's Resolutions for Your Data

“Data-driven” is a phrase that's thrown around a lot — from buzzwords like data-driven marketing, data-driven outreach, data-driven approach; the list goes on. But it doesn't mean that anyone needs more data — what we really need is insights we can act on. The singular purpose of analytics is to... Read More

Analytics, Analytics Cloud, Artificial Intelligence, Data Management, Machine Learning, Thought Leadership

Dec 19, 2018 By Sarah Franklin

What Research Tells Us About Technology and the Future of Work

Every day, I’m reminded of how fortunate I am to meet and be inspired by incredible individuals who have transformed their careers — and their entire lives — by learning new skills and taking advantage of new technology. And as I watch the number of Trailhead learners increase on a daily basis, I... Read More

Leadership, Research, Thought Leadership

Dec 17, 2018 By Rob Garf and Dave Brown

What It Takes to Deliver on the Personalization Promise in 2019

Keeping up with the competition was once a central issue that kept business-to-consumer (B2C) leaders awake at night. Not anymore. Now, the primary challenge retailers and brands face is keeping up with their own customers. As technology evolves and consumers have unprecedented choice at their... Read More

Leadership Insights, Thought Leadership

Dec 11, 2018 By Nick Johnson

Empowering Individual Data Ownership is the Next Big Opportunity

For many businesses, customer data is now a vital asset and the key to competitive advantage. When unleashed by the power of machine learning and artificial intelligence (AI), it can help them make better decisions, boost productivity and engage customers in exponentially smarter ways. Right now,... Read More

Artificial Intelligence, Leadership Insights, Thought Leadership

Dec 04, 2018 By Nick Johnson

Automation Will Create More Jobs, but Workers Must Reskill

Mobile app development, a field that didn’t exist 20 years ago, now employs some 12 million individuals worldwide. McKinsey predicts that new occupations, not in existence today, could account for as many as 10% of jobs by 2030. Salesforce recently caught up with James Manyika, Chairman and... Read More

Artificial Intelligence, Leadership Insights, Thought Leadership

Nov 25, 2018 By Nick Johnson

Kaiser Permanente Chairman and CEO: People Should Get What They Need, Not Just Equal Treatment

If I could be you, if you could be me for just one hour If we could find a way to get inside each other’s mind If you could see you through my eyes instead of your ego I believe you’d be surprised to see that you’d been blind That’s from the start of Joe South’s 1970 hit song Walk a Mile in My... Read More

Leadership Insights, Leadership, Thought Leadership

Nov 20, 2018 By Nick Johnson

3 Ways AI Has Changed ABB’s Business Operations

ABB is a company with a 135-year history that has nevertheless leapt to the forefront of the Fourth Industrial Revolution through its innovations in robotics, artificial intelligence (AI), and the Internet of Things (IoT). The company aims to be “the industrial conglomerate of a low-carbon,... Read More

Leadership Insights, Thought Leadership

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Humans Are Underrated: How Collaborating With AI Will Minimize Workforce Disruption

How to Create a Customer-Centric Experience

Think Beyond Visualizations in 2019: 6 New Year's Resolutions for Your Data

What Research Tells Us About Technology and the Future of Work

What It Takes to Deliver on the Personalization Promise in 2019

Empowering Individual Data Ownership is the Next Big Opportunity

Automation Will Create More Jobs, but Workers Must Reskill

Kaiser Permanente Chairman and CEO: People Should Get What They Need, Not Just Equal Treatment

3 Ways AI Has Changed ABB’s Business Operations

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First