SMB LEADERSHIP

Adapting To New
Customer Expectations

Small business leaders share how they're prioritizing
customer experiences today.

Jan 14, 2015 By Matthew Kruchko

Small Business Spotlight: How Authenticity Became the A-word

Here’s a resolution for 2015. Ban “authenticity” from your brand vocabulary. Haven’t we beaten the a-word to death? It’s become a lazy word, used by brands that don’t begin to deliver. Do they think we’re stupid? I want to give my industry the benefit of the doubt, so here’s what I... Read More

Sales Cloud, Small Business, SMB Spotlight

Jan 12, 2015 By Matt Wesson

Small Business Spotlight: How 365 Retail Markets Sustains a Culture of Innovation

365 Retail Markets was founded in 2008 with the ambitious goal of revolutionizing the vending industry. In the 7 years since, the company has proceeded to do just that with innovative solutions and an eye towards the future. As Director of Product at 365 Retail Markets, Ryan... Read More

Sales Cloud, Small Business, SMB Spotlight

Jan 09, 2015 By Drew Beechler

10 Productivity Hacks for Startups and Entrepreneurs

Face it — founding, running, or working for a startup is hard and can be extremely stressful. The only constant is change, priorities are always shifting, and productivity is the key to success. As an entrepreneur or employee at a startup, it’s vital for you to be as productive and... Read More

Careers, Chatter, Community, Do.com, Featured, Marketing, Marketing Cloud, Sales, Sales Cloud, Small Business, SMB Spotlight, Work

Jan 09, 2015 By Bob Gorman

Small Business Marketing 101: Easy Ways to Grow your Business

If you are not happy with the results of your marketing efforts for your small business, you are not alone. The unfortunate truth is that many small business owners often feel lost when it comes to marketing. There may be a general idea of funding one marketing project and seeing what the results... Read More

Desk.com, Featured, Marketing, Small Business

Jan 08, 2015 By Matt Wesson

Small Business Spotlight: How Advanced Snow and Ice Solutions Pushes for Perfection

Advanced Service Solutions is committed to providing first class maintenance services across the country. Advanced has a strong focus on clients with multiple locations geographically dispersed throughout the United States. As Founder and CEO, Jeff Tunis has guided the company... Read More

Sales Cloud, Small Business, SMB Spotlight

Jan 08, 2015 By Drew Beechler

5 Marketing Resolutions to Make in 2015

As we enter 2015, we are bound to see countless resolutions made (and broken) over the next few weeks. With the beginning of a new year also comes yearly planning, sales forecasts, and goal-setting in your professional life as well. As you start to map out your strategic plans and goals for your... Read More

Featured, Marketing, Marketing Cloud, Mobile, Small Business, Social

Jan 07, 2015 By Matt Wesson

Punch Above Your Business Weight [INFOGRAPHIC]

There's something irresistible about an underdog story. From ancient tales like David and Goliath to much more modern stories like Airbnb and the hotel industry, there's something inspiring and exciting about rooting for the little guy. This disruptive power and underdog mindset are assets... Read More

Sales, Sales Cloud, Small Business

Jan 07, 2015 By Drew Hendricks

6 Advanced Small Business Tips to Improve Customer Service

Running a successful small business can be a struggle. Big-name companies have the luxury of being able to offer greater selection, better locations, and lower prices across all industries. Why, then, do customers keep coming back to small businesses? In many cases, it boils down to service. Small... Read More

Customer Service, Featured, Small Business, Mobile

Jan 07, 2015 By Laura Fagan

The Best Free E-Books For Growing Your Small Business

Today is a great day for consumers to get out there and support the local stores in their city and town. Founded in 2010, Small Business Saturday “encourages people to shop at small businesses on the Saturday after Thanksgiving.” Its aim is “to help businesses with their most pressing need —... Read More

Cloud, Featured, Small Business

Fourth Edition: Small & Medium Business Trends Report

Fourth Edition Small and Medium Business Trends Report

New Research

2,300+ global SMBs on evolving in the midst of change

Most Popular Stories

3 Must-Have Traits Every Entrepreneur Needs To Build Business Resilience

3 Must-Have Traits Every Entrepreneur Needs To Build Business Resilience

Secure the Funding Your Small Business Needs Now

Survey Says: SMB Customers Want Safety Above All Else in the New Normal

Salesforce.com

Adapting To New
Customer Expectations

Small Business Spotlight: How Authenticity Became the A-word

Small Business Spotlight: How 365 Retail Markets Sustains a Culture of Innovation

10 Productivity Hacks for Startups and Entrepreneurs

Small Business Marketing 101: Easy Ways to Grow your Business

Small Business Spotlight: How Advanced Snow and Ice Solutions Pushes for Perfection

5 Marketing Resolutions to Make in 2015

Punch Above Your Business Weight [INFOGRAPHIC]

6 Advanced Small Business Tips to Improve Customer Service

The Best Free E-Books For Growing Your Small Business

New Research

2,300+ global SMBs on evolving in the midst of change

Most Popular Stories

3 Must-Have Traits Every Entrepreneur Needs To Build Business Resilience

Secure the Funding Your Small Business Needs Now

Survey Says: SMB Customers Want Safety Above All Else in the New Normal

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Adapting To New Customer Expectations

New Research

2,300+ global SMBs on evolving in the midst of change

Most Popular Stories

3 Must-Have Traits Every Entrepreneur Needs To Build Business Resilience

Secure the Funding Your Small Business Needs Now

Survey Says: SMB Customers Want Safety Above All Else in the New Normal

Americas

Europe, Middle East, and Africa

Asia Pacific

Adapting To New
Customer Expectations