Mar 16, 2015 By Drew Hendricks

Small Business Spotlight: 8 Steps to Tackling Customer Service in the Digital Age

Regardless of your industry or how much experience you have, customer service will always be challenging – not impossible, but challenging. This is because you can’t possibly please everyone. In the digital age, customer service is exponentially more challenging than it’s ever... Read More

Featured, Desk.com, Customer Service, Small Business, SMB Spotlight

Jan 07, 2015 By Drew Hendricks

6 Advanced Small Business Tips to Improve Customer Service

Running a successful small business can be a struggle. Big-name companies have the luxury of being able to offer greater selection, better locations, and lower prices across all industries. Why, then, do customers keep coming back to small businesses? In many cases, it boils down to service. Small... Read More

Customer Service, Featured, Small Business, Mobile

Jul 21, 2014 By Drew Hendricks

Why the Best Customer Service is Invisible

You’ve heard it time and time again—customer service is a very hands-on part of a business, and if you rely too much on technology, you’re driving away customers. This can certainly be true at times, but not all the time. In fact, the best customer service is invisible and readily used by... Read More

Customer Service