360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 29, 2016 By Laura Norman

4 Ways to Maximize Your Customer Service Productivity

Sure, efficiency is important for every company — but for fast-growing ones, it’s vital. When your business is expanding, you don’t always have the time or budget to grow your support team at the same pace. So it’s critical to have customer support tools that will help you grow without sacrificing... Read More

Desk.com, Customer Service

Mar 11, 2016 By AJ Agrawal

5 Tips to Give a Top Online Sales Presentation

Sales presentations are rarely exciting events. For the person giving the presentation, it’s a terrifying time where they have to remember to say every word that comes to mind. For the people watching, it’s the time where you have to pretend not to fall asleep. But a sales presentation done right... Read More

Sales, Desk.com

Mar 19, 2015 By Sam Franklin

Small Business Spotlight: Growing a Sustainable Business Starts With Awesome Customer Service

Greenvelope, a rapidly-growing electronic invitation, ticketing, and event management company, offers an eco-friendly way for people to celebrate the memorable days in their lives. We talked to Sam Franklin, CEO, about the role that customer service has played in the company’s... Read More

Featured, Desk.com, Customer Service, Small Business, SMB Spotlight

Mar 16, 2015 By Drew Hendricks

Small Business Spotlight: 8 Steps to Tackling Customer Service in the Digital Age

Regardless of your industry or how much experience you have, customer service will always be challenging – not impossible, but challenging. This is because you can’t possibly please everyone. In the digital age, customer service is exponentially more challenging than it’s ever... Read More

Featured, Desk.com, Customer Service, Small Business, SMB Spotlight

Feb 11, 2015 By Tyler Mielke

Small Business Spotlight: Creating a Kick-Ass Knowledge Base

This article originally appeared on the Desk.com blog. So, you’re using Desk for email, but you keep getting some of the same questions over and over again. You’ve setup some Macros for canned responses, but how do you educate your customers and deflect these questions?... Read More

Desk.com, Small Business, SMB Spotlight

Jan 28, 2015 By Lauren Habig

8 Things Your Customer Service Team Should Never Say To Customers [Infographic]

Lauren Habig is a Marketing Manager at Desk.com responsible for community management and social media strategy. She has spent much of her career working for and with small businesses, helping them to utilize technology and customer service as a competitive advantage. A version of this post... Read More

Desk.com, Customer Service, SMB Spotlight

Jan 26, 2015 By Lauren Habig

Small Business Spotlight: How You Can Look Like a Big Fish in a Big Pond

A version of this post originally appeared on wired.com. Small businesses face a David and Goliath like situation each day. How do you take on big, well entrenched competitors and win? A great idea can only take you so far. In today’s crowded landscape, companies of all sizes are... Read More

Desk.com, Small Business, SMB Spotlight

Jan 19, 2015 By Gary Benitt

Small Business Spotlight: What I Wish I Knew When I Started My Company

It’s not often that you hit the ball out of the ballpark on your first swing, and all too often, the learning curve for entrepreneurs can be painful and expensive. I was a core part of the founding team of three companies before my fourth, Assistly, was purchased... Read More

Desk.com, Small Business, SMB Spotlight

Jan 09, 2015 By Bob Gorman

Small Business Marketing 101: Easy Ways to Grow your Business

If you are not happy with the results of your marketing efforts for your small business, you are not alone. The unfortunate truth is that many small business owners often feel lost when it comes to marketing. There may be a general idea of funding one marketing project and seeing what the results... Read More

Desk.com, Featured, Marketing, Small Business

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Ways to Maximize Your Customer Service Productivity

5 Tips to Give a Top Online Sales Presentation

Small Business Spotlight: Growing a Sustainable Business Starts With Awesome Customer Service

Small Business Spotlight: 8 Steps to Tackling Customer Service in the Digital Age

Small Business Spotlight: Creating a Kick-Ass Knowledge Base

8 Things Your Customer Service Team Should Never Say To Customers [Infographic]

Small Business Spotlight: How You Can Look Like a Big Fish in a Big Pond

Small Business Spotlight: What I Wish I Knew When I Started My Company

Small Business Marketing 101: Easy Ways to Grow your Business

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First