360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 25, 2020 By Rob Garf

Becoming Retail: A New Series That Puts People at the Heart of Digital Transformation

We're introducing a series to understand how people in retail can reimagine the retail experience. Becoming Retail will show you how retail leaders embrace the six types of Retail Leadership Principles... Read More

Commerce, Digital Transformation, Retail, Leading Through Change, Ecommerce

Aug 25, 2020 By Erin Dorshorst

A Subscription Service Can Increase Your Bottom Line

As an uncertain holiday shopping season approaches, brands must find innovative ways to drive growth. One strategy that’s often overlooked: subscriptions. But companies that do build a subscription model often unlock more revenue ... Read More

Digital Transformation, Commerce, Retail, Subscription model, Ecommerce

Aug 20, 2020 By Holly Dresden

Sustainability in Commerce: How To Grow While Staying Green

As consumers choose digital-first shopping, going green isn’t just the right thing to do — it's good for improving your bottom line. Here's how to grow your ecommerce business through sustainable practices... Read More

Business as a Platform for Change, Commerce, Commerce Cloud, Sustainability, Retail, Ecommerce

Aug 11, 2020 By Nathan Malone

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

Fast-casual restaurant brand sweetgreen added hundreds of new locations in just three months, feeding hospital workers and people sheltering-in-place. Here's how they quickly changed their distribution strategy at scale... Read More

Digital Transformation, Commerce, Sales Cloud, Retail, CRM, Leading Through Change

Jul 30, 2020 By Caila Schwartz

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Heads up! This blog has a lot of great details. We’ve made five predictions —backed by research — on key trends that will help you plan for a successful 2020 holiday shopping season... Read More

Customer Engagement, Commerce, Retail, Retail Insights

Jul 22, 2020 By Jon Feldman

Everything You Need To Know About Headless Commerce (But Were Afraid To Ask)

There’s been a lot of talk lately about headless commerce. But like any manufactured term, the definition varies depending on who you ask. I spoke with retailers, analysts, brands, and technology vendors to pull together a working definition... Read More

Commerce, Commerce Cloud, Ecommerce, Retail

Jul 16, 2020 By Caila Schwartz

Shopping Index: Q2 Marks the Most Intentional Shoppers on Record

Q2 saw a surge of demand via digital across retail and consumer goods as many brick-and-mortar store closures took place nationwide. We asked ourselves, were consumers overcorrecting for the loss of brick-and-mortar and would Q2 usher in “normalcy”? Here's what we found... Read More

Commerce, Customer Engagement, Ecommerce, Retail, Research

Jul 13, 2020 By Lidiane Jones

Going Direct-To-Consumer, the KIND Way

When KIND went direct-to-consumer they didn’t just build loyalty with existing customers, they gained plenty of new ones too. Here's their story... Read More

Digital Transformation, Commerce, Commerce Cloud, Retail, Direct-to-Consumer

Jul 03, 2020 By John Winer

Built for Maximum Volume: Living Proof’s Ecommerce Performance

Living Proof’s direct to consumer strategy paid unexpected dividends when its traditional retail and salon channels closed during shelter-in-place orders. Online sales increased month over month 680% - YoY 240%- the majority has happened in the last two months ... Read More

Future of Work, Commerce, Commerce Cloud, Consumer Goods, Retail, Leading Through Change, Ecommerce, Customer Story

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Becoming Retail: A New Series That Puts People at the Heart of Digital Transformation

A Subscription Service Can Increase Your Bottom Line

Sustainability in Commerce: How To Grow While Staying Green

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Everything You Need To Know About Headless Commerce (But Were Afraid To Ask)

Shopping Index: Q2 Marks the Most Intentional Shoppers on Record

Going Direct-To-Consumer, the KIND Way

Built for Maximum Volume: Living Proof’s Ecommerce Performance

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First