360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 01, 2019 By Ruthie Miller

3 Common Small Business Myths Debunked

Small and medium businesses (SMBs) have a reputation for being capable and dedicated, two sentiments my team and I have definitely found to be true. But we had some questions about a few of the other descriptors we’ve heard — and thanks to data from the latest Small and Medium Business Trends... Read More

Small Business, Research

Jun 12, 2019 By Vala Afshar

The New Rules of Customer Engagement: Key Trends From Global Research

“Alexa, where’s my stuff?” That’s how easy it is to check the order status of an Amazon purchase — and it’s setting the standard for customer engagement with every company. In fact, a staggering 73% of customers say that an extraordinary experience with one company raises their expectations of... Read More

Infographics, Thought Leadership, Research, Customer Experience, Digital Transformation, Salesforce Ohana

Jun 03, 2019 By Enrique Ortegon

Five Small Business Statistics for 2019

It’s common to hear how large global brands are affected by business and technology trends like artificial intelligence, changing customer expectations, and data privacy concerns. But how do these trends affect unsung – but much more numerous – small businesses? What compels someone to take the... Read More

Research, Small Business

May 22, 2019 By Shannon Duffy

New Data Reveals the Top IT Trends Transforming the Industry

With so much on their plates every day, IT leaders may not have the opportunity to take a step back and examine the broader trends that are impacting — even transforming — their organizations, either now or in the future. We decided to do the work for you by surveying over 100 IT executives at... Read More

Artificial Intelligence, IT, Research, TrailheaDX

May 02, 2019 By Rohit Mahna and Piercarlo Gera

The Power of Customer-Driven Digital Transformation in Financial Services

There is a lot of money being left on the table by financial services firms — specifically banks and insurance companies — that are not pursuing a customer-friendly digital transformation to drive higher growth rates. This insight comes out of the 2019 Accenture Global Financial Services Consumer... Read More

B2C Marketing, Customer Experience, Financial Services, Research, Thought Leadership

May 01, 2019 By Devon McGinnis

40 Customer Service Statistics to Move Your Business Forward

Your customer service agents are just as responsible for the integrity of your brand as your marketers, and just as critical to customer retention as your sales team. When your products aren’t operating as you planned and things really hit the fan, your support team is the first line of defense... Read More

Customer Service, Research, Service, Service Cloud

Apr 11, 2019 By Bill Patterson

See What Analysts Believe the Future Holds for Customer Service

The whole concept of customer service has changed. Whether I’m checking into a hotel, booking a flight, or buying running shoes online, the service I receive now is faster and more personalized than ever before. The agents I connect with on the phone, in person or online are all focused on making... Read More

Customer Service, Service, Service Cloud, Research

Mar 19, 2019 By Sarah Patterson

How Customer Service Trends Are Changing in 2019: Highlights From the New State of Service Report

Great products are powerful building blocks for any successful business. But these days, even the best products can’t satisfy customers on their own. The Fourth Industrial Revolution has redefined customers’ expectations to the point that 80% of them now consider their experience with a company to... Read More

Customer Service, Customer Experience, Research

Mar 13, 2019 By Devon McGinnis

How Do Different Generations Use Voice Assistants?

“Alexa, play Frozen music.” That’s how easy it is for a two-year-old (my daughter, in this case) to get what she wants from a voice assistant. Her generation, sometimes called Generation Alpha, may not ever experience the painstaking letter-by-letter search functionality of pointing a remote at a... Read More

Research, Artificial Intelligence

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

3 Common Small Business Myths Debunked

The New Rules of Customer Engagement: Key Trends From Global Research

Five Small Business Statistics for 2019

New Data Reveals the Top IT Trends Transforming the Industry

The Power of Customer-Driven Digital Transformation in Financial Services

40 Customer Service Statistics to Move Your Business Forward

See What Analysts Believe the Future Holds for Customer Service

How Customer Service Trends Are Changing in 2019: Highlights From the New State of Service Report

How Do Different Generations Use Voice Assistants?

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First