360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 24, 2020 By Brian Solis

AAA Carolinas Gets Back To Basics in a Time of Need

In times of disruption, leaders have no choice but to learn as they go, to write a new playbook based on real-time, data-driven insights, testing and learning, and successes and failures. The best advice in the absence of direction is to get back to business basics ... Read More

Customer Engagement, Customer Service, Customer Experience, Leading Through Change

Aug 24, 2020 By Ari Bendersky

Give Your Work From Home Life a Total Makeover

Karen Mangia, Salesforce’s vice president of customer and market insights and the author of the new book, “Working From Home: Making the New Normal Work For You,” offers up five excellent tips to help you win at working from home... Read More

Future of Work, Salesforce Ohana

Aug 21, 2020 By Gail Moody-Byrd

AI Is Keeping Supply Chains Running Throughout the Pandemic

Gail Moody-Byrd is Chief Marketing Officer and John Kalil is Chief Customer Officer at Noodle.ai, an enterprise artificial intelligence company and a Salesforce customer. This blog captures a recent conversation between Gail, John, and Salesforce. Did you know that demand and inventory planners of... Read More

Artificial Intelligence, Marketing, Marketing Cloud, Leading Through Change, Pardot

Aug 21, 2020 By Matt Jaffe

When Education Packs a Punch: How a Detroit Boxing Gym Is Changing Lives

CEO and Founder of the non-profit Downtown Boxing Gym (DBG), Khali Sweeney offers hundreds of economically challenged students classroom and life skills training so they can chart a better future for themselves. Here's his story... Read More

Business as a Platform for Change, Salesforce Ohana, Leading Through Change, Leadership

Aug 21, 2020 By Suha Saya

Insights From Small Business Leaders on Adapting To New Customer Expectations

We talked to small business leaders across different industries – retail, professional services, and manufacturing — about what they’re doing to navigate change and prioritize customer experiences. Here's what they told us ... Read More

Reopen Safely, Small Business, Leading Through Change, Leadership

Aug 20, 2020 By Ebony Beckwith

The Future of Education Hinges on Ensuring Every Student Can Learn — Experts Weigh In on How To Make This Happen

Oakland Unified School District Superintendent Dr. Kyla Johnson-Trammell, and Eat. Learn. Play. founders Ayesha and Stephen Curry discuss the future of education and how we can ensure that every student succeeds in this next normal... Read More

Salesforce Ohana, Equality, Foundation

Aug 20, 2020 By Holly Dresden

Sustainability in Commerce: How To Grow While Staying Green

As consumers choose digital-first shopping, going green isn’t just the right thing to do — it's good for improving your bottom line. Here's how to grow your ecommerce business through sustainable practices... Read More

Business as a Platform for Change, Commerce, Commerce Cloud, Sustainability, Retail, Ecommerce

Aug 19, 2020 By Heike Young

3 Tips From Verizon To Unify Enterprise Sales Teams After a Merger

Connecting silos within a single company is hard enough. Connecting two huge companies after a merger is another thing altogether. That's exactly what Verizon Media’s VP of Media Technology and Operations James Commons was asked to do. Here's his story ... Read More

Digital Transformation, Sales, CRM

Aug 19, 2020 By Rohit Mehta

Winter ’21 Sandbox Preview

The Salesforce Winter ’21 release is approaching soon. If you have an active sandbox on a preview instance before September 11, 2020, you'll be able to take advantage of the preview... Read More

IT, Platform, Seasonal Release

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

AAA Carolinas Gets Back To Basics in a Time of Need

Give Your Work From Home Life a Total Makeover

AI Is Keeping Supply Chains Running Throughout the Pandemic

When Education Packs a Punch: How a Detroit Boxing Gym Is Changing Lives

Insights From Small Business Leaders on Adapting To New Customer Expectations

The Future of Education Hinges on Ensuring Every Student Can Learn — Experts Weigh In on How To Make This Happen

Sustainability in Commerce: How To Grow While Staying Green

3 Tips From Verizon To Unify Enterprise Sales Teams After a Merger

Winter ’21 Sandbox Preview

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First