360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 21, 2014 By Matt Wesson

SlideShare: Do's & Don'ts of Social Selling

Although it has been slow to gain mainstream momentum as a sales tactic, social selling has been generating results. According to Socially Centered Selling, all the way back in 2012, 72.6% of salespeople who used social selling outperformed their peers. Top performers have been using social... Read More

Featured, Sales

Jul 21, 2014 By Kristen Hamerstadt

4 Steps for Building Social-Savvy Marketing Campaigns

By now, most marketers know that social media can play an important role in any marketing campaign. But knowing is only half the battle. When it comes to incorporating social into a marketing strategy, how do you actually do it? We recently sat down with Dawn DeVirgilio (@dawndevirgilio), the... Read More

Marketing

Jul 21, 2014 By Laura Fagan

Why You Don’t Need a Developer to Run Your Business From Your Phone

The benefits of mobile technology on the workforce are only increasing. Businesses that empower their employees with mobile tools are seeing better productivity, streamlined processes, improved customer relationships, and more. And often it’s the simplest solutions, built by non-developers, that... Read More

Featured, IT

Jul 21, 2014 By Matt Wesson

Entrepreneurial Lessons from the Moon Landing

“I think we’re going to the moon because it’s in the nature of human beings to face challenges."—Neil Armstrong 45 years ago today, man first set foot on the moon. Neil Armstrong's little bounces across the lunar surface, broadcast around the globe in grainy black and white, captured the... Read More

Featured, Sales

Jul 21, 2014 By Drew Hendricks

Why the Best Customer Service is Invisible

You’ve heard it time and time again—customer service is a very hands-on part of a business, and if you rely too much on technology, you’re driving away customers. This can certainly be true at times, but not all the time. In fact, the best customer service is invisible and readily used by... Read More

Customer Service

Jul 21, 2014 By Mike Gerholdt

Top 4 Moments from Midwest Dreamin'

The enthusiasm of the Salesforce Community isn't limited to Dreamforce. Their passion for connecting and learning is year-round, as evidenced by the extrodinary event held in Chicago last week. Salesforce User Group leaders from Minnesota, Nebraska, Wisconsin, Illinois, and Indiana coordinated... Read More

Cloud

Jul 18, 2014 By Heather Foley

6 Key Ways Customer Service Impacts Your Profits

Monty Python’s Dead Parrot sketch is a master class in complaining. We can all identify with customer John Cleese, as he becomes more and more frustrated with the appalling customer service being dealt out by Michael Palin. We’ve probably all been in a similar situation at some point. It’s easy to... Read More

Customer Service

Jul 18, 2014 By Jenna Hanington

25 Marketing Automation Tips From Sales, For Sales

Sales, marketing, marketing automation—all pieces to a puzzle that fit together a lot more neatly than people think. If you’re evaluating a marketing automation solution and are worried about adoption at your company, you can rest easy knowing that both your marketing and sales teams will benefit... Read More

Sales

Jul 18, 2014 By Laura Fagan

The Importance of Small Business Blogging (And How to Get Started)

As a small business, an important part of your marketing strategy should be the creation of content to share with your audience on social channels. If this content is useful, your community will more than likely freely and gladly bookmark it, download it, and pass it along to others. In addition... Read More

Marketing

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

SlideShare: Do's & Don'ts of Social Selling

4 Steps for Building Social-Savvy Marketing Campaigns

Why You Don’t Need a Developer to Run Your Business From Your Phone

Entrepreneurial Lessons from the Moon Landing

Why the Best Customer Service is Invisible

Top 4 Moments from Midwest Dreamin'

6 Key Ways Customer Service Impacts Your Profits

25 Marketing Automation Tips From Sales, For Sales

The Importance of Small Business Blogging (And How to Get Started)

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First