360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 05, 2015 By Karalee Slayton

Transforming Customer Data into Customer Journeys

Your customers are interacting with you across many avenues — from Twitter and Facebook, to emails, texting, and the web. And all along the way, you’re collecting valuable information about them, and building extensive customer profiles with preferences, purchase history, and even personal details... Read More

Featured, Marketing, Marketing Cloud

Feb 05, 2015 By Kevin Paschuck

How Philly Innovates with Salesforce

In our blog last week, Tim outlined the six major technology trends that are impacting relationships between citizens and the state/local governments that serve them. The rise in mobile/social popularity, frequency of apps, increasing number of connected products, growing data... Read More

Cloud, Collaboration, Community Cloud, Featured, IT, Marketing Cloud, Service Cloud, Customer Story

Feb 04, 2015 By Tyler Prince

Introducing the New Salesforce Partner Program for Consulting Partners

To keep pace with rapid innovations in the market and our growing partner ecosystem, I’m pleased to announce some exciting new changes to the Salesforce Partner Program for consulting partners. While Salesforce has had a partner program for many years, our consulting partners in particular have... Read More

Cloud

Feb 04, 2015 By Heike Young

4 Ways to Improve Your Productivity with Your Smartphone

Smartphones can be a delightful tool for distraction—or they can help you become a more efficient, productive, and well-informed employee. Does your smartphone need new tools to make its functionalities align with its potential? Follow these four steps to a more useful mobile device. Download... Read More

Marketing Cloud, Mobile

Feb 04, 2015 By Mark Kushinsky

Small Business Spotlight: Customer Satisfaction Starts with Happy Employees

MaidPro was founded with a mission to provide consistently great service and cutting edge cleaning solutions. As founder and CEO of MaidPro, Mark Kushinsky has overseen the company’s growth from a one-market house-cleaning company into a franchise with 180+ locations across the... Read More

Sales Cloud, Small Business, SMB Spotlight

Feb 04, 2015 By Chris Jacob

5 Major Evolutions in Social Advertising from 2014

2014 was the year that organizations embraced social advertising as a significant marketing channel, alongside other major channels like TV and Search. The IAB reported in 2014 that mobile advertising powered largely by the growth in areas like Facebook surpassed Display ads as the second... Read More

Marketing, Social

Feb 04, 2015 By Andrew Konoff

3 Simple Steps to Taking Advantage of Customer Support Wins

There are enough stories of customer support failures out there to make you want to run and hide under a rock. That’s not what this article’s about, though - and it’s not what customer service is about. Companies that really understand exceptional customer service know that it’s more about... Read More

Featured, Customer Service, Service Cloud

Feb 04, 2015 By Donato Diorio

How to Inspire CRM Adoption in 2015

A CRM implementation is more of a cultural change than a technological change. That’s because adopting a new system requires changing habits, and changing habits is hard. It’s hard for those who want to change, let alone those who do not. Most people demand change, but resist it when it comes.... Read More

Cloud, Featured

Feb 04, 2015 By Laura Fagan

6 Major Reasons Your Salesforce Environment Needs Governance

CIOs and their departments are under increasing pressure to align with the rest of the organization. The more effectively IT can provide innovative apps and workflows that meet the needs of the Business, the faster an organization can go. To achieve the necessary speed and agility, companies often... Read More

Apps, Cloud, IT, Platform

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Transforming Customer Data into Customer Journeys

How Philly Innovates with Salesforce

Introducing the New Salesforce Partner Program for Consulting Partners

4 Ways to Improve Your Productivity with Your Smartphone

Small Business Spotlight: Customer Satisfaction Starts with Happy Employees

5 Major Evolutions in Social Advertising from 2014

3 Simple Steps to Taking Advantage of Customer Support Wins

How to Inspire CRM Adoption in 2015

6 Major Reasons Your Salesforce Environment Needs Governance

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First