Feb 10, 2015 By Andy Byrne

Make These 3 Commitments if You Want to Nail Your Number in 2015

The average full-time U.S. employee works 47 hours per week, and for most enterprise sales reps and managers, that number is much higher. As resolution season comes to a close, it’s time to hunker down and make those long work hours the most productive they can be.  2015 is the year savvy... Read More

Featured, Sales

Feb 10, 2015 By Adrian Davis

3 Secrets to Becoming Indispensable to Your Customers

In order to grow, you need customers - but not just any customers. You need customers that will value what you sell. Unfortunately, if you’re like most sales people, you have no idea of the value that you sell. Why is this? The problem is sales teams are taught that value begins with their... Read More

Featured, Sales

Feb 10, 2015 By Fergal Glynn

Content Marketing Cheatsheet: 5 Keys for Strategic Marketing-Sales Alignment

Marketing and sales, despite sharing similar goals, are historically at odds. As marketing is responsible for generating qualified leads for the sales team, disjointed views on what constitutes a qualified lead or a sales-ready lead often result in efforts that fall short of providing a... Read More

Marketing, Sales

Feb 10, 2015 By Laura Fagan

4 Ways Retail Can Reimagine Business: A New Salesforce E-Book

There’s a new business model in play across industries. Everywhere you look, technology is disrupting how customers interact with companies and brands. At the center of these interactions is speed and instant gratification. Decisions are now just a swipe away. Consider a world in which retailers... Read More

Apps, Cloud, IT, Mobile, Social

Feb 09, 2015 By Katherine Wood

Why You Should Minimize Micromanagement in 2015

Ever feel like you have to do everything for those you manage? Like no one else has a clue? You might be micromanaging your employees and it could be hurting both your team dynamics and your business's success. This detrimental approach usually results in low morale and resentment towards the... Read More

Careers, Cloud, Featured, Work

Feb 09, 2015 By Andrew Konoff

The Future of the Call Center

Let’s imagine you’ve got a problem with your cable. Say, you’ve ordered HBO to catch the new Game of Thrones season, but you can’t see the channel. Who would you contact? And how would you contact them? Your options, these days, range from your cell phone to your Twitter account. What if it was a... Read More

Featured, Customer Service, Service Cloud

Feb 09, 2015 By Emily Stanford

"How the Smart Agent Console Can Transform Your Customer Service": A New Salesforce E-Book

Customer service teams are expected to provide service that is more personalized, smarter and faster than ever before to satisfy their modern customer. The challenge is in not only meeting these expectations, but continuously exceeding them.  In order to tackle the challenges, customer... Read More

Featured, Customer Service, Service Cloud

Feb 06, 2015 By Zachary Reiss-Davis

New Benchmark Research: Facebook Advertising Goes Mobile-First

In Q1 2013, there were 374M mobile daily active users (DAU) on Facebook. By Q3 2014, there were 703M, an increase of 65%. Mobile monthly active users (MAU) increased by 50% in the same time.  These mobile growth numbers far outpace the overall growth rate for Facebook, and the percentage of... Read More

Marketing, Marketing Cloud, Mobile, Social

Feb 06, 2015 By Emily Stanford

Marc Benioff Wins CEO of the Year at the 8th Annual Crunchies

After a whirlwind 2014, Salesforce founder and CEO Marc Benioff took home the Crunchie award for CEO of the Year. Benioff led Salesforce to an incredible year of growth, putting up Q3 revenue numbers 29 percent higher than the previous year. Earlier in 2014 Salesforce also picked up the lease for... Read More