Feb 13, 2015 By Andrew Konoff

3 Things You Miss When You Sell Anything Online

Personal shoppers will teach you how to dress well by dragging you from shop to shop until you learn. Tailors will make the most stylish and best fitting clothes of your life if you meet them in person. And for the big decisions in life - from mortgages to life insurance and more - there’s nothing... Read More

Featured, Sales, Service Cloud

Feb 11, 2015 By Andrew Konoff

7 Unexpected Things I Discovered About Customer Experiences

1. The definition of customer experience is: Multifaceted When I started researching customer experience (CX), I expected to find a standard definition for the term pretty easily. I figured I’d read a few blogs and immediately understand what Customer Experience is. Actually, I thought I already... Read More

Featured, Customer Service, Service Cloud

Feb 09, 2015 By Andrew Konoff

The Future of the Call Center

Let’s imagine you’ve got a problem with your cable. Say, you’ve ordered HBO to catch the new Game of Thrones season, but you can’t see the channel. Who would you contact? And how would you contact them? Your options, these days, range from your cell phone to your Twitter account. What if it was a... Read More

Featured, Customer Service, Service Cloud

Feb 06, 2015 By Andrew Konoff

Startups: Forget Everything Except Customers

There are many companies that exist and profit because they’re focused intensely on building better customer experiences. This isn’t an article about those companies. It’s about what comes before them: an idea, and the willingness to carry that idea through to its logical conclusion. In other... Read More

Cloud, Featured, Service Cloud, Small Business

Feb 04, 2015 By Andrew Konoff

3 Simple Steps to Taking Advantage of Customer Support Wins

There are enough stories of customer support failures out there to make you want to run and hide under a rock. That’s not what this article’s about, though - and it’s not what customer service is about. Companies that really understand exceptional customer service know that it’s more about... Read More

Featured, Customer Service, Service Cloud

Feb 03, 2015 By Andrew Konoff

3 Numbers To Sell Marketers on Customer Experience

Customer experience management didn’t always go by that name, but people have always recognized the value of excellent customer experiences. One of the benefits: word-of-mouth advertising. But didn't you always wonder how a business got word-of-mouth advertising? Nobody seemed to have a real... Read More

Marketing, Customer Service, Service Cloud