360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 15, 2015 By Reuben Yonatan

5 Effective Ways to Reheat Cold Leads

According to InsideSales.com, you are nine times more likely to convert web leads if you do a follow up within five minutes. And did you know that the best time to email any of your prospects is between eight in the morning and three in the afternoon? As you can see, there are several guidelines... Read More

Sales

Jul 15, 2015 By Erin Sherbert

The New Roadmap to Running a Small Business

Among the many things Pegasus Sustainability’s CEO Mark Hope has learned over the last 30 years is how not to run a business. And when you talk to him, it’s pretty clear that all those takeaways have become his secret to success today. Hope’s free-thinking and no-nonsense approach to business has... Read More

Customer Service, Customer Success, Sales Strategies, Customer Story

Jul 15, 2015 By Devon McGinnis

Must-Read Research: 2015 State of Sales

Welcome to the age of buyer sophistication, where behaviors and expectations are fueled by the constant information streams at consumers’ fingertips. What does this new normal mean for today’s sales teams? And which practices separate thriving sales leaders from those merely treading water? The... Read More

Featured, Sales

Jul 14, 2015 By Adrian Kunzle

Introducing Salesforce Shield

The Internet was created to share information. As the use of the Internet has expanded to include e-commerce and enterprise software, it has become clear that not all information is meant to be shared with everyone. With more data accessible, industries such as Financial Services, Healthcare, and... Read More

Platform, IT, Featured, Cloud

Jul 14, 2015 By John Goodman

Fix Your Processes NOT Your Customer Service Reps!

Almost all service executives and call center directors spend most of their management time focused on the front line customer service representatives (CSRs). While this may seem logical, it is based on the incorrect supposition that the CSR is the primary cause of customer dissatisfaction. In... Read More

Customer Service, Service

Jul 13, 2015 By Tim McCormick

5 Things We Learned From the 83rd U.S. Conference of Mayors

With San Francisco as the backdrop for 83rd annual U.S. Conference of Mayors (USCM) last week, it’s no surprise that technology was top of mind for the 300 mayors in attendance. While there were numerous sessions on everything from transportation to workforce development, USCM President and... Read More

Cloud

Jul 13, 2015 By Matthew Pollard

3 Surefire Steps for Pumping Up Your Productivity

Writing a to-do list every morning when you get to work probably isn’t doing you any favors. So how can you ensure you’re hitting your peak of productivity on a daily basis? Working at your most productive is about truly understanding your day-to-day priorities and tackling them accordingly. While... Read More

Sales, Cloud

Jul 13, 2015 By Kim Honjo

IT Visionaries: Why IT Needs to Become a Trusted Advisor to Business Counterparts

Safeway is a US-based supermarket chain founded in 1915. At the beginning of 2015, the company merged with rival Albertsons, making it the 2nd largest grocery supermarket in North America with more than 2,200 retail stores and 250,000 employees. In 2011, VP of IT Application Development, Sineesh... Read More

App Cloud, Apps, Cloud, Innovation, IT, Mobile

Jul 13, 2015 By Erin Sherbert

VIDEO: Dealstruck Explains How Starting Your Own Business Never Stops Being Scary

Dealstruck is a budding financial technology company that provides loans to other small businesses to help them get started—and grow. Founded in 2013, the San Diego-based startup has evolved into a 50-person company that’s secured more than $60 million in loans for more than 600 small businesses.... Read More

Innovation, Sales Cloud, Service Cloud, Small Business, SMB Spotlight, Customer Story

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

5 Effective Ways to Reheat Cold Leads

The New Roadmap to Running a Small Business

Must-Read Research: 2015 State of Sales

Introducing Salesforce Shield

Fix Your Processes NOT Your Customer Service Reps!

5 Things We Learned From the 83rd U.S. Conference of Mayors

3 Surefire Steps for Pumping Up Your Productivity

IT Visionaries: Why IT Needs to Become a Trusted Advisor to Business Counterparts

VIDEO: Dealstruck Explains How Starting Your Own Business Never Stops Being Scary

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First