360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 06, 2015 By Dennis Picht

4 Tips for Implementing Chat as a Support Channel

Today’s consumers have an expectation of channel choice in how they interact with companies, including phone, email, web, social, and my favorite, chat. If you’re looking into offering chat as an exciting new channel, there are a few things you need to consider before getting started: 1. How to... Read More

Service, Service Cloud

Jul 03, 2015 By Kristina Jaramillo

How Your Team Can Make the Most of LinkedIn Sales Navigator

LinkedIn Sales Navigator has exciting potential for sales teams — as long as you know how to leverage it in the right way. Here's how. Sales Navigator can help sales and marketing leaders engage with decision makers more effectively, as it provides real insights into what prospects care about. It... Read More

Sales, Social Media

Jul 02, 2015 By Tiffany Hsu

#SalesforceChat: Dawn of the Digital Marketer with Michael Lazerow

Last month at Connections ‘15, we ushered in a new era of marketing. Physical and digital marketing have converged, which means marketers now have brand new challenges in reaching their customers. We’ve invited Michael Lazerow, Chief Strategy Officer at Salesforce, and former Founder/CEO of Buddy... Read More

Featured, Social, Social Media, Marketing

Jul 01, 2015 By Hilary Givens

Advertising Insights: Video on Twitter, Facebook Over YouTube, and Facebook Users Globally

This week we bring you the latest update regarding the rewards brands can get from using video advertising with Twitter. In addition, the growth of video views on Facebook compared to YouTube is astonishing, and revenue per user is following those views. Finally, we share data on strong Facebook... Read More

Marketing, Social, Social Media

Jun 30, 2015 By Alex Smith

10 Easy Wins for Salesforce Adoption

Adoption of new software has been a struggle since the beginning of time but the pains are felt far much more by Salesforce customers. But where do we start? We’ve assembled a dream team of Salesforce Admins to give their thoughts. Our dream team agrees that improving Salesforce adoption doesn’t... Read More

Cloud

Jun 30, 2015 By Lynn Vojvodich

The Age of the Digital Marketer: Insights, Trends, and Predictions for the Future from Top Marketers

Customers must be at the forefront of every marketing initiative, meeting, and to-do list. We’re truly living in the age of the digital marketer, as we now have the data and technology to make every interaction personal — and every journey unique. At this year’s Salesforce Connections in New York... Read More

Featured, Marketing, Social Media, Leadership

Jun 29, 2015 By Keith Rosen

Resign Today as Chief Problem Solver

We’re always encouraged not to quit. But today, there’s one role I’d suggest you walk away from right now that is the cause of most of your problems and challenges. Get your head out of your spreadsheet for a moment. If you really want to become the type of leader who truly inspires, transforms... Read More

Leadership, Sales

Jun 26, 2015 By Ron Hubsher

How to Fix the #1 Mistake that 94% of Sales Professionals Make in Negotation

After years of work around sales negotiation and studying the world-class sales negotiators on a global basis, I have narrowed down the scope of this work to seven immutable laws. While I discuss these laws in-depth in my book Closing Time, I wanted to share some of this top-level knowledge further... Read More

Leadership, Sales

Jun 26, 2015 By Joanne Black

6 Referral-Selling Killers

Brad had a “problem.” He had more referrals than he could handle. (Is there really such a thing?) Using a homegrown program, he’d booked more business in one quarter than in the entire previous year. "I have about 200 referrals since working with you, and I literally cannot keep up with the... Read More

Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Tips for Implementing Chat as a Support Channel

How Your Team Can Make the Most of LinkedIn Sales Navigator

#SalesforceChat: Dawn of the Digital Marketer with Michael Lazerow

Advertising Insights: Video on Twitter, Facebook Over YouTube, and Facebook Users Globally

10 Easy Wins for Salesforce Adoption

The Age of the Digital Marketer: Insights, Trends, and Predictions for the Future from Top Marketers

Resign Today as Chief Problem Solver

How to Fix the #1 Mistake that 94% of Sales Professionals Make in Negotation

6 Referral-Selling Killers

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First