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Reuben Yonatan
Reuben Yonatan is the founder and CEO of GetVoIP. With an extensive background in cloud communication technologies, and building industry leading internet companies, Reuben's writings blend commentary, research, and perspective on cloud computing, digital media, business/leadership strategies, and enterprise solutions. Follow Reuben on Twitter @reubenyonatan.
Advancing technology has somewhat altered the expectations of customers. While service agents are more equipped than ever to deal with the more demanding modern day customer, some contact centers still foster anachronistic techniques that ultimately hurt their business. Here are just a few of those...
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It doesn’t take 20/20 vision to see that there is a severe lack of women in leadership positions within most industries. The erasure of women in the workplace has begun to slowly bubble to the surface, but unfortunately, most of the time the issue is treated as flotsam.
In 2009, women only made up...
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If you work in an office, you're sure to hear countless buzzwords every day. They've been so engrained in daily language that you might not even notice them (unless buzzwords are your pet peeve). The problem with buzzwords is that they fail to communicate clearly because they are so vague or...
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As the saying goes, we all have the same 24 hours to work with each day. How each of us uses their 24 hours and how much is accomplished can be vastly different, however. It's amazing how much time can be wasted or mismanaged in a work environment, especially by toxic employees. The following are 5...
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According to InsideSales.com, you are nine times more likely to convert web leads if you do a follow up within five minutes. And did you know that the best time to email any of your prospects is between eight in the morning and three in the afternoon? As you can see, there are several guidelines...
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Business leaders know that every few years several new buzzwords seem to pop up on the radar of all the major industry leaders, propelling enormous shifts in corporate culture. One of the latest buzzwords has been “open office” plan. The idea of an office without walls has quickly caught on, with...
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