360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 14, 2020 By Kevin Flanagan

Top 3 Ways Interoperability Can Help Governments and Healthcare Providers Test More Patients in the COVID-19 Outbreak

COVID-19 has overwhelmed governments and healthcare resources around the world. This crisis underscores the importance of interoperability — the ability for clinical and non-clinical health IT systems to talk to each other, exchange data, and make use of key information. I’ve spent years advocating... Read More

Digital Transformation, IT, Health Cloud, Public Sector, Leading Through Change, Customer Experience, Data Management, Healthcare & Life Sciences, Providers

Apr 14, 2020 By Caila Schwartz

Shopping Index Revenues Grow 20% in Q1 Amidst Shelter-in-Place

This is the first in a four-part weekly series, a deep dive into our quarterly Shopping Index to tell the story of shopping through more than one billion shoppers across the globe. Retail is being impacted dramatically around the globe. As we all adjust to our new normal in light of the COVID-19... Read More

Customer Engagement, Commerce, Leading Through Change, Retail, Research

Apr 14, 2020 By Wade Wegner

5 Ways Technology Teams Can Deliver A Better Customer Experience Now

Business priorities have shifted from playing offense to defense. It is a critical time to focus on helping customers extract value from your products and services. That’s why your technology team needs to do all they can to leverage existing Salesforce products to improve the customer experience... Read More

Customer Experience, IT, Leading Through Change

Apr 14, 2020 By Tiffani Bova

Selling From Home: 10 Sales Questions From Our Community, Answered

COVID-19 has changed the way we do sales forever. Nearly everyone is now a virtual, remote seller, and that will remain mostly true even when it’s safe for us to go back to the office. It’s a major shift – one that’s led many of you to reach out for advice on how to best sell from home. Well, ask... Read More

Customer Engagement, Sales, Sales Cloud, Leading Through Change, Thought Leadership

Apr 13, 2020 By Carolyn Warsham

Reduce Stress in 90 Seconds With This Trick From Mindfulness Expert Trudy Goodman

Welcome to another edition of B-Well, a 30-minute webinar series, highlighting tips, resources, and coping skills from leading wellbeing experts to support you and your families. Prior episodes featured Thrive Global founder Arianna Huffington, renowned Buddhist meditation practitioner and author... Read More

Salesforce Ohana, Leading Through Change

Apr 13, 2020 By Nicole Sult

How Lippert Components Is Keeping RV Service Rolling and Supporting Customers From Home

Lippert Components, a Salesforce customer, wrote this article. At Lippert Components, there’s no such thing as a typical day when it comes to servicing our RV customers. Campers, manufacturers, and sales and service dealers have different needs, but all their requests are usually urgent. And... Read More

Customer Engagement, Customer Service, Service Cloud, Leading Through Change, Customer Experience, Service, Manufacturing

Apr 09, 2020 By Lisa Lee

How Middle Managers Can Shine in the Midst of a Crisis

In a recent fireside chat, Soledad O’Brien, the award-winning journalist and producer, told Salesforce CMO Stephanie Buscemi that in times of crisis, opportunities emerge in every organization for true leaders to rise to the occasion. “People in the workplace want a chance to lead, even in a... Read More

Customer Engagement, Leading Through Change, Leadership

Apr 09, 2020 By Rob Garf

How Retailers Are Supporting Shoppers Amidst the New Normal

This is a defining moment in retail. With COVID-19 creating a national emergency in the United States, the majority of Americans are sheltering in place. The result is a massive spike in demand for groceries and other household essentials alongside widespread concerns about safety from both... Read More

Commerce, Leading Through Change, Retail, Customer Engagement

Apr 08, 2020 By Carolyn Warsham

Weekly Digest: Businesses in Crisis Are Stepping Up

This content originally appeared on April 1 and April 7, 2020, in Carolyn Warsham's weekly email, bringing you the latest stories from the Salesforce universe. Click "Subscribe" above to get on the list. Weeks ago, under the weight of the COVID-19 crisis, we completely shifted our... Read More

Business as a Platform for Change, Salesforce Ohana, Leading Through Change, Leadership

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Top 3 Ways Interoperability Can Help Governments and Healthcare Providers Test More Patients in the COVID-19 Outbreak

Shopping Index Revenues Grow 20% in Q1 Amidst Shelter-in-Place

5 Ways Technology Teams Can Deliver A Better Customer Experience Now

Selling From Home: 10 Sales Questions From Our Community, Answered

Reduce Stress in 90 Seconds With This Trick From Mindfulness Expert Trudy Goodman

How Lippert Components Is Keeping RV Service Rolling and Supporting Customers From Home

How Middle Managers Can Shine in the Midst of a Crisis

How Retailers Are Supporting Shoppers Amidst the New Normal

Weekly Digest: Businesses in Crisis Are Stepping Up

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First