360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 02, 2020 By Peggy Alford

How PayPal Is Focused on Helping During Crisis

PayPal, a Salesforce customer, wrote this article. When the World Health Organization declared the novel coronavirus a pandemic last month, I was two weeks into my new job at PayPal. As the new head of global sales, my main goal was to give my team everything they needed to help our customers. But,... Read More

Business as a Platform for Change, Sales, Sales Cloud, Leading Through Change, Financial Services, Customer Story, Thought Leadership

Apr 02, 2020 By Andrew Albert

Deploy a Crisis Response App to Support Your Workforce and Business Continuity

Over the last month, business practices have changed around the world. Routines are no longer the same, and we’re figuring out where to focus and how to pivot based on changing data and operational considerations. Yet, it’s awe-inspiring to see individuals and teams, all across the world, finding... Read More

Customer Engagement, IT, AppExchange, Apps, Leadership, Leading Through Change

Apr 02, 2020 By Anna Rosenman

How To Update Your Site Faster in Times of Crisis: 5 Tips

Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time. Commerce leaders face a unique need to keep a mountain of content current – all while their content teams work from home. You and your content team may feel it’s impossible to respond fast... Read More

Customer Engagement, Commerce, Leading Through Change, Salesforce CMS, Retail

Apr 01, 2020 By Isabel Gonçalves

How to Be Inclusive of Working Parents During Times of Crisis

With schools closed in 188 countries, there are now more than 1.5 billion students learning from home. The COVID-19 pandemic is impacting many parents as they juggle working, parenting, and homeschooling. It’s clear this is anything but business as usual. For example, the other day, my colleague... Read More

Business as a Platform for Change, Leading Through Change, Equality, Leadership

Apr 01, 2020 By Laura Woods

Video: An Overview of the New Programs We've Rolled Out, Responding to the Pandemic

Today, Salesforce Senior Vice President of Employee Marketing and Engagement Jody Kohner provides a lens into the rapid changes taking place at our company as Salesforce adapts to life and work during a pandemic. Guided by the desire to ramp up communication and to provide radical transparency for... Read More

Business as a Platform for Change, Leading Through Change, Leadership, Corporate Culture

Apr 01, 2020 By Conor Wiegmann

Marketing Cloudcast: Leading Through Change, a New Series [Podcast]

In these unprecedented times, marketers have a unique opportunity to support their customers and communities. The staggering demands of pivoting a business model during this crisis are forcing marketers to rethink months of work in a few weeks or even days. Doing this right requires strong planning... Read More

Business as a Platform for Change, Marketing, Marketing Cloudcast, Leading Through Change

Apr 01, 2020 By Enrique Ortegon

Small Businesses Are There for Us – Now They Need Us More Than Ever

We are in a challenging time. It has made me reflect on the many things we take for granted. And everything that once made our lives easier, from office space to public school for our children to the convenience and dependability of small businesses. There’s the restaurant you can depend on for a... Read More

Small Business, Leading Through Change

Mar 31, 2020 By Stephanie Buscemi

Soledad O’Brien: Give People a Chance to Lead in a Crisis

In times of unprecedented crisis, like the one we are living in, there are opportunities for true leaders to rise to the occasion. That was one of the main takeaways from a conversation with Soledad O’Brien. Read the rest here... Read More

Business as a Platform for Change, Leading Through Change, Salesforce Ohana

Mar 31, 2020 By Molly Q. Ford

5 Ways to Honor and Advance Equal Pay

What I admire most about this company is that even in the hardest times we strive to lead with our values. I am filled with pride that — guided by our value of equality — we continue to deepen our commitment to equal pay and are empowered to have this important conversation about the gender pay... Read More

Business as a Platform for Change, Salesforce Ohana, Equality

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How PayPal Is Focused on Helping During Crisis

Deploy a Crisis Response App to Support Your Workforce and Business Continuity

How To Update Your Site Faster in Times of Crisis: 5 Tips

How to Be Inclusive of Working Parents During Times of Crisis

Video: An Overview of the New Programs We've Rolled Out, Responding to the Pandemic

Marketing Cloudcast: Leading Through Change, a New Series [Podcast]

Small Businesses Are There for Us – Now They Need Us More Than Ever

Soledad O’Brien: Give People a Chance to Lead in a Crisis

5 Ways to Honor and Advance Equal Pay

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First