360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 08, 2017 By Kim Honjo

7 Tips for Keeping It Together When Things Go Wrong

It happens to everyone: the unexpected. Royalty, celebrities, CEOs, news reporters, you, and me. Things beyond our control happen. It could be a technical glitch, misplaced notes or files, an awkward question, a wardrobe malfunction, or even a natural disaster. &amp;amp;amp;nbsp; But just... Read More

Cloud

May 08, 2017 By Tal Golan

What is Your Minimum Time to WOW?

I have noticed that as I get older, and hopefully wiser, time seems to move much faster. As a child, I remember sitting in a classroom staring at one of those huge industrial clocks guarding the doorway like a prison guard. I could almost hear the sound of the second hand as it ticked from... Read More

Innovation

May 08, 2017 By Jason Illg

The Case for Digitizing B2B2B Commerce

If you’re a B2B2B business (one that sells to businesses that ultimately sell to other businesses), you likely still rely on traditional methods to facilitate a sale. You probably conduct transactions over the phone or by fax, rely on your sales reps to complete orders and have little to no visibility into the needs or... Read More

Commerce, B2B Commerce

May 05, 2017 By Emily Stanford

5 Studies that Prove Cubicles are Superior to Open Office Plans

This past week, April 28th, was National Cubicle Day — which got me longing for the days when open office plans weren’t en vogue. For open office devotees, you have Italian architect and interior designer Gaetano Pesce and ad executive Jay Chiat to thank. Chiat was the owner of Chiat-Day, a hip ad... Read More

Cloud

May 05, 2017 By Nic Climer

Where in the Customer’s Journey is the Best Time to Incorporate VR?

Virtual reality is a growing industry, and it’s expected to become a $30 billion market by 2020. Many companies, including Ikea, McDonald’s, Coca-Cola, and The New York Times have already taken advantage of the technology. Krispy Kreme, in particular, has worked hard to integrate VR into its... Read More

Cloud, Marketing, Innovation

May 05, 2017 By Michelle Vazzana

4 Killer Sales Management Training Topics

In my previous post, I discussed how sales training is at last shifting from sales reps to a role with far greater impact—sales managers. This is good news as elevating sales manager performance has a direct impact on the bottom line. The top quartile of sales managers get 18% more of their reps to... Read More

Sales, Leadership

May 05, 2017 By Dan Steiner

How to Sell Complicated Products in a Digital Age

Sales and marketing professionals are often told to craft a compelling but brief “elevator pitch” that they can deliver on demand. They can then expand on those concepts once they’ve lured potential customers in. However, for some businesses, a brief pitch is challenging, since the products or... Read More

Marketing, Sales, Content Marketing

May 05, 2017 By Laura Norman

How Customer Service Metrics Can Help Your Business Grow

You’ve probably heard the phrase “information is power.” One of the most unrealized benefits of a customer support solution is that you have an incredible amount of data about your business right at your fingertips. Data that can drive virtually every aspect of your business, and help your business... Read More

Customer Service, Small Business

May 05, 2017 By Matthew Hutchison

5 Tactics for Better Digital Experiences for Health Insurance Members

There's no rest for weary healthcare insurance marketers. In a mere six months, the Open Enrollment Period will once again be upon us. Whether consumers purchase their insurance through a public or commercial exchange, tens of millions of Americans will once again need to select their health plan... Read More

Marketing, Customer Journeys, Strategy

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The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

7 Tips for Keeping It Together When Things Go Wrong

What is Your Minimum Time to WOW?

The Case for Digitizing B2B2B Commerce

5 Studies that Prove Cubicles are Superior to Open Office Plans

Where in the Customer’s Journey is the Best Time to Incorporate VR?

4 Killer Sales Management Training Topics

How to Sell Complicated Products in a Digital Age

How Customer Service Metrics Can Help Your Business Grow

5 Tactics for Better Digital Experiences for Health Insurance Members

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First