360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 09, 2017 By Heike Young

How to Market and Measure Your Podcast

Podcasting has grown immensely in the past few years. According to the latest research, twenty-four percent of Americans have listened to a podcast in the past month. And the art of podcasting has come a long way from two hosts rambling on a subpar mic for an hour; listen to S-Town for evidence. If... Read More

Marketing

May 09, 2017 By Alexandra Siegel

Equality Visionaries: Q&A with Leading Lawyer and Women’s Rights Activist Cherie Blair

At Salesforce, we believe our higher purpose is to drive the Age of Equality and, while on this path, it’s important to recognize and learn from trailblazers who have dedicated their lives to creating a more equal world. Cherie Blair, who is speaking in our upcoming Fortune CEO Series, exemplifies... Read More

Leadership

May 09, 2017 By Adam Blitzer

Salesforce is Named a Leader for the Ninth Consecutive Year in the Gartner Magic Quadrant for the CRM Customer Engagement Center.

We’re on cloud nine with Gartner’s announcement of the leaders in the CRM Customer Engagement Center. Gartner evaluated 15 service software vendors based on 15 criteria, and thanks to you, named us a leader for the ninth year in a row. What defines a leader? You decided. Characteristics of a... Read More

Service, Service Cloud, News

May 09, 2017 By John Catalfamo

Successful Transformation Requires More Than Simply Executive 'Buy-In'

Change and market disruption continue to abound and accelerate. Organizations recognize that transformation, innovation, and the ability to adapt are imperative to their future competitive positioning and profitability. Realizing the value promised by a future, transformed state remains elusive for... Read More

Innovation

May 09, 2017 By Sarah Franklin

New Trailhead Innovations Supercharge The Future of Learning for Everyone

Trailblazers achieve new milestones - 10 million challenges completed and 2.5 million badges earned With Trailhead, Salesforce is democratizing education and empowering anyone to skill-up for the top jobs of today and of tomorrow. There's certainly high demand for Salesforce-skilled employees in... Read More

News, Cloud, Innovation

May 09, 2017 By Adam Blitzer

Data for Today's AI-Driven World

We’re in a new era of computing - one that is defined by artificial intelligence. AI will transform our economies, reshape consumer expectations and change how we work. With Salesforce Einstein, we are bringing AI to our customers and delivering the world’s smartest CRM. Built directly into the... Read More

Analytics Cloud, Artificial Intelligence

May 08, 2017 By Emily Stanford

The Top 10 Blog Posts for Salespeople in 2017 (So Far)

To succeed as a seller in 2017, it's crucial to stay up on the latest tips, best practices, and technology. The sales landscape is changing drastically due to altering customer behavior. Artificial Intelligence is prepared to uproot the industry. It's a lot to keep up with — and we're here to... Read More

Sales

May 08, 2017 By Stacie Keevil

Trailhead, Vetforce, and Salesforce University: My Secret to Becoming a Salesforce Certified Admin!

I’d never known what I wanted to be when I grew up–it was always changing. When I was 8, I was going to be the President. When I was 10, I was going to teach. When I was 15, I was going to be a musician. And when I was 20, I was going to be a historian. When I started to hear rumors last year that... Read More

Careers, Learning

May 08, 2017 By Elaine Stanfield

How to Turn Your 1-800 Number Into Customer Service with a :)

It started in 1967 as a novelty. AT&T’s “toll free numbers” were an easy way for businesses to connect with customers, and customers quickly got on board. 1-800 became the must-have service tool for companies. Call volumes soared, and the number of call centers exploded. Fast forward to 2007.... Read More

Customer Service, Service Cloud

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to Market and Measure Your Podcast

Equality Visionaries: Q&A with Leading Lawyer and Women’s Rights Activist Cherie Blair

Salesforce is Named a Leader for the Ninth Consecutive Year in the Gartner Magic Quadrant for the CRM Customer Engagement Center.

Successful Transformation Requires More Than Simply Executive 'Buy-In'

New Trailhead Innovations Supercharge The Future of Learning for Everyone

Data for Today's AI-Driven World

The Top 10 Blog Posts for Salespeople in 2017 (So Far)

Trailhead, Vetforce, and Salesforce University: My Secret to Becoming a Salesforce Certified Admin!

How to Turn Your 1-800 Number Into Customer Service with a :)

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First