360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 30, 2020 By David Schmaier

8 Ways To Speed up Digital Transformation

The pandemic has forced you to meet your customers’ expectations. To do so, you need to find a way to get a long and complicated digital transformation done now.... Read More

Digital Transformation, CEO

Sep 29, 2020 By Tess Townsend

5 Sales Skills Every Rep Needs To Master Right Now

When the world changes, you have to adapt. But how? Hone these top sales skills to reach your customers and close more deals.... Read More

Digital Transformation, Sales, Sales Cloud, Research

Astro and a man holding laptop computers

Sep 29, 2020 By Andy Peebler

When Is Headless Right for Your B2B Commerce Site?

Headless commerce can be a confusing term — and it’s not right for every B2B organization. Here’s how to know if it’s right for you. ... Read More

Digital Transformation, Commerce, Commerce Cloud, B2B Commerce

Sep 28, 2020 By Karen Solomon

How a Sports Team Mentality Drives Deloitte Leadership

Monica Langley, EVP of Global Strategic Affairs at Salesforce, gets into the nitty gritty of sports metaphors, captains vs. coaches, and why horseshoes are greater than circles with Deloitte Consulting Chairman and CEO Dan Helfrich... Read More

Digital Transformation, CEO, Leading Through Change, Partners

Sep 28, 2020 By Megan Hostetler

Give Yourself the Gift of More Opened Emails This Holiday Season

Our prediction is that up to 30% of global retail sales will be made through digital channels this holiday season. Here's how to meet the demands of all-digital customers with emails and avoid deliverability pitfalls... Read More

Customer Engagement, Commerce, Marketing, Marketing Cloud, Retail

Sep 26, 2020 By Matt Jaffe

To Reach Racial Equality, It Will Take All of Us: Hip-Hop as a Vehicle for Change With LL Cool J

Artist, actor, author, producer, entrepreneur, and founder and CEO of Rock the Bells — LL COOL J’s multi-faceted career is a testament to the influence of Hip-Hop culture. He joins us to reflect and discuss what is happening now... Read More

Business as a Platform for Change, Salesforce Ohana

Brian Solis and Nick Mehta Leading Through Change

Sep 25, 2020 By Brian Solis

The Best Equation for Business Success Is Customer Success

What’s the difference between customer-centricity, customer experience, and customer success? The definitions aren't important, but how customers describe them and the engagement they have with your company throughout their journey... Read More

Customer Engagement, Customer Service, Thought Leadership

Astro holding a smartphone beside a woman

Sep 24, 2020 By John Carney

As Demand for Self-Service Skyrockets, Here Are 3 Ways Telcos Can Keep Up

It's clear customers seek new ways to interact with wireless carriers — but how well are carriers delivering? Our New Retail Playbook inspired us to explore what these changes mean for the telecommunications sector and whether companies’ retail strategies keep pace with the market... Read More

Customer Engagement, Commerce, Communications, Ecommerce, Digital Transformation

Astro holds a Small and Medium Business Trends report

Sep 24, 2020 By Meredith Schmidt

New Research: Small Businesses Lean Into Tech, Social Justice, and Customers During COVID-19 Pandemic

The fourth edition of the “Small and Medium Business Trends Report” analyzes the responses of more than 2,300 small and medium business owners and leaders around the world... Read More

Digital Transformation, Small Business, Research

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

8 Ways To Speed up Digital Transformation

5 Sales Skills Every Rep Needs To Master Right Now

When Is Headless Right for Your B2B Commerce Site?

How a Sports Team Mentality Drives Deloitte Leadership

Give Yourself the Gift of More Opened Emails This Holiday Season

To Reach Racial Equality, It Will Take All of Us: Hip-Hop as a Vehicle for Change With LL Cool J

The Best Equation for Business Success Is Customer Success

As Demand for Self-Service Skyrockets, Here Are 3 Ways Telcos Can Keep Up

New Research: Small Businesses Lean Into Tech, Social Justice, and Customers During COVID-19 Pandemic

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First