360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 21, 2020 By Paula Goldman

“Back to School” From the Education CIO’s Perspective

Education CIOs are now in charge of limiting disruption for the school year. Here are some of their challenges... Read More

Reopen Safely, IT, CEO

Sep 21, 2020 By Anna Rosenman

How a Small Business Jumped Ahead of the Competition With Personalized Digital Experiences

This small business owner in Dallas created a customer portal that delivers a personalized experience many big companies would envy... Read More

Customer Story, Customer Success, Community Cloud, Small Business, Financial Services

Sep 21, 2020 By Amelia Wilcox

From On-Site Service To Digital Wellness in 2 Weeks

Zenovate offers a candid look at how the company shifted from a focus on chair massage at businesses and corporate events to digital wellness programs.... Read More

Digital Transformation, CEO, Leading Through Change

Sep 18, 2020 By Marie Rosecrans

4 Surprising Small Business Tips From SPANX Founder Sara Blakely

Sara Blakely discusses how she built SPANX by using humor, solving challenges, and embracing technology as she grew ... Read More

Customer Engagement, Small Business

Sep 18, 2020 By Nathan Malone

Doing Good Is Good for Business: How KEEN Turned a Commerce Platform Into a Philanthropy Platform

For KEEN, doing good in the world is just as important as doing well financially. Here's how how they use their commerce stack to engage and support their community during a pandemic... Read More

Digital Transformation, Commerce, Customer Story, Retail

Sep 17, 2020 By Luke Ball

Why Your OMS Needs UX To Be the Focus FTW

Order management is how brands stay agile, extend new capabilities, and fulfillment all while meeting market dynamics. It all hinges on great UX... Read More

Digital Transformation, Commerce, Commerce Cloud, Ecommerce, Retail

Sep 16, 2020 By Karen Solomon

Siemens’ New Deputy CEO on Solving Problems and Seeing Opportunity

Deputy CEO Roland Busch discusses Siemens’ global management of the pandemic and the potential for automation to bring people back to work... Read More

Future of Work, CEO, Leading Through Change

How CA Students Are Angling For Customer Service Jobs

Sep 16, 2020 By Nicole Granucci

Why Colleges Are Now Teaching Customer Service Skills

Here's how Salesforce with UCLA Extension and Santa Monica College (SMC), helps prepare students for the new reality in customer service careers.... Read More

Future of Work, Customer Service, Careers

Sep 15, 2020 By Karen Solomon

Banking on Relationships, Building Africa’s Economy

Standard Bank Group CEO Sim Tshabalala speaks with us about development, values, disruption in financial services, and digital leadership... Read More

Digital Transformation, CEO, Financial Services, Leading Through Change

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

“Back to School” From the Education CIO’s Perspective

How a Small Business Jumped Ahead of the Competition With Personalized Digital Experiences

From On-Site Service To Digital Wellness in 2 Weeks

4 Surprising Small Business Tips From SPANX Founder Sara Blakely

Doing Good Is Good for Business: How KEEN Turned a Commerce Platform Into a Philanthropy Platform

Why Your OMS Needs UX To Be the Focus FTW

Siemens’ New Deputy CEO on Solving Problems and Seeing Opportunity

Why Colleges Are Now Teaching Customer Service Skills

Banking on Relationships, Building Africa’s Economy

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First