360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Socially distanced customers queue outside a government building

Oct 06, 2020 By Kristen Sanders

4 Ways Technology Can Transform Government for Citizens and Workers

People expect the same functionality of Amazon, Lyft, and ZocDoc when dealing with governmental agencies and the public sector. What does this mean for the next normal in public sector customer experience? ... Read More

Digital Transformation, IT, Public Sector, Customer Experience

Oct 05, 2020 By Ari Bendersky

What’s a Perk Better Than Foosball? Mindfulness, Caring, and Wellness

With free meals and foosball among the long lost perks of onsite employment, remote team members now need supportive resources for physical health, mental health, and wellbeing more than ever before. Taking care of employee health and security is the new code of caring for companies... Read More

Future of Work, Salesforce Ohana

Oct 05, 2020 By Marah Studniski

Can Marketing Automation Help Save Lives? Yes, and Here’s How

Like other healthcare organizations, the National Marrow Donor Program® (NMDP)/Be The Match® had to quickly modify its operations to continue to deliver therapies to patients and keep donors safe during the pandemic. See how they did it... Read More

Customer Engagement, Marketing, Marketing Cloud, Pardot, B2B Marketing

Oct 05, 2020 By James Johnson

How Digital Transformation Helped Robert Half Move Quickly During Crisis

Here's how Robert Half changed its culture and broke down silos to put the customer at the center of a digital transformation that lets the company “Say Yes” to ever-evolving customer expectations.... Read More

Digital Transformation, CEO, IT

Oct 01, 2020 By Samantha Steiny

Connect Apps and APIs: Jumpstart Your Way To an All-Digital Business

Reusable APIs allow businesses to accelerate app development and improve integration costs. Learn how leading organizations like Webster Bank and the Innovative Genomics Institute (IGI) at the University of California, Berkeley, used MuleSoft and Heroku low-code and pro-code app development tools... Read More

Digital Transformation, IT, Platform, Healthcare & Life Sciences, Financial Services

Oct 01, 2020 By Catherine Nichols

Disability Employment Awareness: The Journey To Equal Access

October 2020 brings us the 75th year of Disability Employment Awareness Month (DEAM). This year's theme , “Increasing Access and Opportunity," celebrates the contributions of people with disabilities and raises awareness of the employment issues that remain.... Read More

Business as a Platform for Change, Salesforce Ohana, Equality

Oct 01, 2020 By Matt Marcotte

3 Ways Retailers Can Use Ecommerce To Give Back To Communities

The season of giving will be like no other in 2020. So, here's how to support your community in the absence of traditional methods like special in-store events and pop-ups ... Read More

Business as a Platform for Change, Commerce, Ecommerce, Retail

Sep 30, 2020 By Isabel Gonçalves

Why Representation Matters: Black, Latinx, and Indigenous Leaders Share Their Thoughts

Representation matters — it’s hard to be what you can’t see. We know that in our tech industry — Black, Indigenous, and Latinx — are underrepresented and there is more work to be done. We know there is undeniable power in representation.... Read More

Business as a Platform for Change, Salesforce Ohana, Equality

Sep 30, 2020 By Peter Schwartz

Betting on a Vaccine Soon? Consider These 3 Potential Outcomes

As business leaders consider how the availability of a COVID–19 vaccine will affect their organizations, how can they look at such a complex problem and make choices with confidence? ... Read More

Future of Work, Salesforce Ohana

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Ways Technology Can Transform Government for Citizens and Workers

What’s a Perk Better Than Foosball? Mindfulness, Caring, and Wellness

Can Marketing Automation Help Save Lives? Yes, and Here’s How

How Digital Transformation Helped Robert Half Move Quickly During Crisis

Connect Apps and APIs: Jumpstart Your Way To an All-Digital Business

Disability Employment Awareness: The Journey To Equal Access

3 Ways Retailers Can Use Ecommerce To Give Back To Communities

Why Representation Matters: Black, Latinx, and Indigenous Leaders Share Their Thoughts

Betting on a Vaccine Soon? Consider These 3 Potential Outcomes

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First