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How To Connect Silos
and Put Customers First

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Feb 01, 2018 By Nick Johnson

How the Fourth Industrial Revolution is Reinventing the Future of Jobs

Careers, Innovation, Leadership Insights

Feb 01, 2018 By Bobby Amezaga

Top Service Challenges Standing in the Way of Great Customer Experiences

In the Age of the Customer, impeccable customer service isn’t just a means of building customer loyalty; it’s also what sets you apart from the competition. Customers are demanding more knowledgeable, always-on agents to service their needs, causing representatives to wear more hats than ever.... Read More

Customer Service

Feb 01, 2018 By Mathew Sweezey

Consumers Prefer Chatbots for Quick Communication with Brands

The new consumer mandate is speed, and a brand new joint project between MyClever, Drift, Salesforce, and SurveyMonkey Audience has just found chatbots as fulfilling this very need. In the State of Chatbots 2018 research, it was found consumer feel chatbots are 35% better at answering both quick, and complex questions than applications.... Read More

Commerce, Retail Insights, Artificial Intelligence

Feb 01, 2018 By Sandy Bui

Got Kids? 8 Tips for Working Parents

Managing your family at home and your responsibilities at work isn’t always easy, especially if you’re a working parent with hectic school and carpool schedules, tight deadlines, or last-minute work presentations. The ultimate key to a healthy, happy career and lifestyle is balanced prioritization... Read More

Careers

Jan 31, 2018 By Lynne Zaledonis

3 Sales Trends to Watch in 2018

I’ve worked in the worlds of sales and CRM for over 17 years. The biggest difference between the first and second halves of that timeframe is, undoubtedly, the rate of change. In 2000, smart selling might have meant leaving better voicemails. Back then, millennials were still chatting on AIM and... Read More

Sales, Innovation, Artificial Intelligence

Jan 31, 2018 By Jon Suarez Davis

A Deep Dive into the 5 Trends Shaping Marketing in 2018

Yesterday morning, Adweek published my piece on the trends that’ll propel marketers forward in 2018. You’ll often see many articles like this at the beginning of a new year, but some of them read more like imaginative guesses or wishful speculation rather than insights you can walk away with. We’re... Read More

Digital Marketing, Digital Advertising, Marketing, Marketing Cloud, Artificial Intelligence

Jan 31, 2018 By Shrestha Basu Mallick

How Salesforce Trailblazers Use AI to Optimize Pricing

Even in Salesforce's humble beginnings, what set it apart as a company was its commitment to put advanced software into the hands of everyday business users who could use the software as easily as ordering a gift on Amazon. Salesforce was founded on the premise that customers wouldn’t have to... Read More

IT, Artificial Intelligence

Jan 31, 2018 By Pascal Yammine

We're Over the Moon. Gartner Names Us a Leader in the 2018 Gartner Magic Quadrant for Configure, Price and Quote Application Suites

We are thrilled that Salesforce is named a Leader in the 2018 Gartner Magic Quadrant for Configure, Price and Quote Application Suites. Vendors are positioned in the Gartner Magic Quadrant based on completeness of vision and ability to execute. We believe that this achievement is a true testament... Read More

Sales, Sales Cloud, Quote-to-Cash

Jan 30, 2018 By Caila Schwartz

Q4 Shopping Index: From Mobile to Discount Rates and Buying Intent, It Was A Quarter of Firsts

In the fourth quarter, shoppers piled into digital commerce due mostly to the Christmas/Holiday season, driving traffic growth above shopper spending growth for the first time in a few quarters. But beyond traffic growth, Q4 stood out as a period of firsts for digital commerce.... Read More

Commerce, Retail Insights, Shopping Index

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How the Fourth Industrial Revolution is Reinventing the Future of Jobs

Top Service Challenges Standing in the Way of Great Customer Experiences

Consumers Prefer Chatbots for Quick Communication with Brands

Got Kids? 8 Tips for Working Parents

3 Sales Trends to Watch in 2018

A Deep Dive into the 5 Trends Shaping Marketing in 2018

How Salesforce Trailblazers Use AI to Optimize Pricing

We're Over the Moon. Gartner Names Us a Leader in the 2018 Gartner Magic Quadrant for Configure, Price and Quote Application Suites

Q4 Shopping Index: From Mobile to Discount Rates and Buying Intent, It Was A Quarter of Firsts

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First