360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 25, 2018 By Nick Johnson

Why it Makes Good Business Sense for Companies to Become Change Agents in Society

Amy Dacey is EVP and Managing Director of Issues Management and Public Affairs at MWWPR, one of the world’s leading independent full service PR agencies. Dacey leads the firm’s PR practice, and is a key player on the firm’s management team. Prior to her time at MWW, Dacey served as CEO of the... Read More

Innovation, Leadership, Leadership Insights

Jan 25, 2018 By Angelos Kottas

IDC MarketScape Names Salesforce a Leader for Worldwide PaaS and Developer Services

I'm very excited to celebrate the 10 year anniversary of Salesforce's application development platform with yet another major market recognition. The analyst firm IDC named Salesforce a leader in their new IDC MarketScape for Worldwide PaaS and Developer Services 2017 Vendor Assessment*. ... Read More

Platform, IT

Jan 25, 2018 By Zachary Reiss-Davis

What Facebook News Feed Updates Mean for Your Content Marketing Strategy

The principles at the core of content marketing haven’t changed, even in light of some big changes to the Facebook News Feed. As Mark Zuckerberg explained, the News Feed updates are intended “to help people stay connected and bring us closer together with the people that matter to us.” Some... Read More

Social Media Marketing, Content Marketing, Marketing Cloud, Marketing

Jan 25, 2018 By Laura James

What’s Next With The Fourth Industrial Revolution? Using AI to Fuel Customer Success

AI is quickly seeping into our consumer lives and already acting as our ‘advisor. Imagine if an automated customer success advisor can be equipped with powers to plan, empathize, imagine, perceive, analyze, communicate and predict a strategic business decisions.... Read More

Commerce, Shopper Experience, Artificial Intelligence, Predictive Search

Jan 25, 2018 By Steve Christians

Connecting research and design systems for an improved experience

Over the past few months, I have been challenging myself to create a concrete product design for our clients to use consistently. While it seemed like an achievable goal, understanding how our clients currently use our storefront can be complicated. We don’t have a typical product. Our B2B commerce product isn’t a dashboard where clients... Read More

Commerce, B2B Commerce

Jan 24, 2018 By Laura Woods

6 Trailblazer-Tested Ways to Feel Inspired at Work

Inspiration at work is a funny thing — we all want it, we all know we need it to do a good job, yet we often feel like it’s missing. While our desire may be to hold onto inspiration permanently, the truth is that it’s a fleeting emotion. Inspiration comes and goes, influenced by a number of things... Read More

Careers, Trailblazer Story

Jan 24, 2018 By Kim-Mai Underwood

The Handshake Works! How to Drive Pipeline Through Live Events

Fun fact: Did you know tradeshows and events are the second most effective tactic in a marketer’s mix, right after the company’s website? It’s true. In today’s digital-centric world, in-person events are a more powerful marketing tool than ever before. Consumers are inundated with online marketing... Read More

Small Business, Events

Jan 24, 2018 By Laura James

What's Next With the Fourth Industrial Revolution? Using AI to Fuel Customer Success

One of the most frequently discussed topics in business today is artificial intelligence (AI) — it’s also arguably one of the most critical technologies driving the Fourth Industrial Revolution. A quick AI search on Google returns over 100 million results. The impacts are mentioned in daily... Read More

Customer Success, Artificial Intelligence

Jan 23, 2018 By Nick Johnson

How Continuous Learning and Skills Development Are Essential to Success Today

The Fourth Industrial Revolution, a concept introduced at the World Economic Forum in Davos by Klaus Schwab in 2016, describes a fundamental shift in the business and social landscape — a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres. As... Read More

Innovation, Leadership, Careers, Low Code, Leadership Insights

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Why it Makes Good Business Sense for Companies to Become Change Agents in Society

IDC MarketScape Names Salesforce a Leader for Worldwide PaaS and Developer Services

What Facebook News Feed Updates Mean for Your Content Marketing Strategy

What’s Next With The Fourth Industrial Revolution? Using AI to Fuel Customer Success

Connecting research and design systems for an improved experience

6 Trailblazer-Tested Ways to Feel Inspired at Work

The Handshake Works! How to Drive Pipeline Through Live Events

What's Next With the Fourth Industrial Revolution? Using AI to Fuel Customer Success

How Continuous Learning and Skills Development Are Essential to Success Today

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First