360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 03, 2019 By Hayal Koc

Top Eight Highlights from Salesforce Basecamp Istanbul 2019

I joined Salesforce less than a year ago as an Account Executive and recently had the pleasure of returning to my home country, Turkey, to represent Salesforce at the 5th Annual Basecamp Istanbul event. It was an exciting, hectic, and above all, truly rewarding experience. I was thrilled to see the... Read More

Corporate Culture, Events

May 02, 2019 By Marissa Kraines

Get the Inside Scoop on the Premiere Episode of The Road to Connections

The premiere episode of The Road to Connections aired on Tuesday, April 30th, and provided event attendees with everything they need to know to make the most of the event on June 17-19 in Chicago. Special guests include Sr. Director of Strategic Events Alyson McEleney, Sr. Vice President of... Read More

Connections, Events

May 02, 2019 By Rohit Mahna and Piercarlo Gera

The Power of Customer-Driven Digital Transformation in Financial Services

There is a lot of money being left on the table by financial services firms — specifically banks and insurance companies — that are not pursuing a customer-friendly digital transformation to drive higher growth rates. This insight comes out of the 2019 Accenture Global Financial Services Consumer... Read More

B2C Marketing, Customer Experience, Financial Services, Research, Thought Leadership

May 02, 2019 By Dan Shim

Q1 Shopping Index: The Impact of AI Becomes Undeniable

When you analyze the online shopping behavior of 500 million consumers, you quickly learn one thing: the digital shopping journey is always changing. In looking across the past nine quarters of shopper clicks, taps, and purchases, Q1 2019 was the first time in recent memory that the story of... Read More

Commerce, Retail, Retail Insights

May 01, 2019 By Meghan Gendelman

Four Takeaways From Salesforce World Tour in Toronto

When you get a large group of Salesforce users and Trailblazers together in a room, something incredible happens. That’s true all over the world, but businesses and leaders from across Canada got to experience the power of those connections first-hand on April 11 at the Salesforce World Tour in... Read More

Events

May 01, 2019 By Devon McGinnis

40 Customer Service Statistics to Move Your Business Forward

Your customer service agents are just as responsible for the integrity of your brand as your marketers, and just as critical to customer retention as your sales team. When your products aren’t operating as you planned and things really hit the fan, your support team is the first line of defense... Read More

Customer Service, Research, Service, Service Cloud

May 01, 2019 By Amy Carlson

Get Your Free Expo+ Pass for Connections ‘19

Connections is the digital marketing, commerce, and customer service event of the year. Hosted in Chicago, attendees will come from all over the world to learn how to build better customer experiences and drive more love and loyalty for their brand. Free Expo+ pass attendees can get a taste of the... Read More

Connections, Events

May 01, 2019 By Laura Fagan

Why Selling Is Service: The Keys to Collaboration

Dan Waldschmidt preaches service, not selling. If you think success in sales comes down to the product or ideas you offer, you’re wrong.That’s according to Dan Waldschmidt, Managing Partner at Waldschmidt Partners. The speaker and author says the only thing you are really selling is the... Read More

Sales, Customer Service

Apr 30, 2019 By Bob Stutz

Salesforce Indianapolis: One of Indiana's Best Places to Work

For the fourth year in a row, Salesforce Indy has been named one of Indiana's Best Places to Work by the Indiana Chamber of Commerce. It's the latest story about our award-winning Indianapolis workplace, which I am incredibly proud to lead. I'm continually impressed by how well our team lives our... Read More

Corporate Culture

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Top Eight Highlights from Salesforce Basecamp Istanbul 2019

Get the Inside Scoop on the Premiere Episode of The Road to Connections

The Power of Customer-Driven Digital Transformation in Financial Services

Q1 Shopping Index: The Impact of AI Becomes Undeniable

Four Takeaways From Salesforce World Tour in Toronto

40 Customer Service Statistics to Move Your Business Forward

Get Your Free Expo+ Pass for Connections ‘19

Why Selling Is Service: The Keys to Collaboration

Salesforce Indianapolis: One of Indiana's Best Places to Work

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First