360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 30, 2019 By Julian Armington

Evolving Online Customer Service: What Your Company Needs to Know

The rise of digital technology is disrupting the traditional contact center. The exponential growth in connected devices, as well as social media and apps, is fundamentally changing how people engage with brands. This creates a stark challenge that your business is probably already grappling with:... Read More

Customer Service, Service, Service Cloud

Apr 30, 2019 By Eugene Feldman

Five Things You Can Automate With Salesforce Essentials by Next Week

Automation needs to be your new best friend if it’s not already. There are so many business processes and tasks that can easily be automated, and the bang for your buck can be huge for small and medium businesses (SMBs). Get started with these five things you can automate from Salesforce Essentials... Read More

Customer Service, Email Marketing, Sales, Small Business, Startups

Apr 29, 2019 By Joan Yanabu

Your Success Toolbox: How to Drive Salesforce Adoption Faster

In case you missed it, our first post in this series was all about how to LEARN to get more value from Salesforce, which is the first layer in your toolbox known as Success Cloud. The next layer is all about how to help your organization and end users ADOPT and use Salesforce in a way that's... Read More

Customer Success

Apr 29, 2019 By Megan Reynolds

Marketing Cloud April 2019 Release Is Live

The latest Marketing Cloud release is now live! With each release, Salesforce Marketing Cloud builds on our promise to provide a secure and simplified platform that delivers more personalized and integrated customer journeys while enabling customers to work smarter with new levels of data... Read More

Marketing, Marketing Cloud, Digital Marketing, Email Marketing

Apr 28, 2019 By Gordon Evans

Commerce Innovation Series: How To (Finally) Take Stock of Inventory Visibility

Retailers, picture this: you’ve got a big flash sale about to go live. The good news is you expect a huge spike in online sales. The bad news? That spike makes it near-impossible for you to get a real-time, accurate picture of how much inventory is available to sell. Inaccurate inventory can mean... Read More

Commerce, Retail

Apr 27, 2019 By Natalie Petouhoff

How to Develop a Team of Successful Service Agents

We’ve all had horrible customer service experiences. You know what we’re talking about — it’s that feeling when you hang up the phone and shake your head, wondering why companies just can’t get it right. And if the service is bad enough, you may instantly decide to never do business with them... Read More

Customer Service, Customer Experience

Apr 26, 2019 By Devon McGinnis

5 Leadership Behaviors That Hurt Your Team

Editor's note: This article is among our most popular, so we’ve updated it recently to keep things fresh. Think about the best manager you’ve ever had; Now think about the worst. What were the biggest differences between those two individuals? It’s almost certain that they had disparate... Read More

Leadership, Careers

Apr 26, 2019 By Amanda Nelson

14 Funny Sales Quotes to Motivate Your Team

Expert salespeople provide insightful tips and advice, but sometimes, they're just plain humorous. It's Friday, so we pulled some great comedic lines from our interviews with sales experts, along with the World Wide Web, to create this totally-worth-sharing-around-the-office post. Hold on... Read More

Featured, Sales

Apr 25, 2019 By Shirlene Chow

Land Your Dream Job at the TrailheaDX '19 Career Fair!

What is it? With more than 3.3 million new jobs being created in the ecosystem by 2022, now is the perfect time to blaze a new trail! TrailheaDX is a one-of-a-kind developer event designed for people looking to build their Salesforce skillset. This year, the San Francisco-based conference is... Read More

Careers, Learning, TrailheaDX, Events

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Evolving Online Customer Service: What Your Company Needs to Know

Five Things You Can Automate With Salesforce Essentials by Next Week

Your Success Toolbox: How to Drive Salesforce Adoption Faster

Marketing Cloud April 2019 Release Is Live

Commerce Innovation Series: How To (Finally) Take Stock of Inventory Visibility

How to Develop a Team of Successful Service Agents

5 Leadership Behaviors That Hurt Your Team

14 Funny Sales Quotes to Motivate Your Team

Land Your Dream Job at the TrailheaDX '19 Career Fair!

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First