360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 16, 2020 By Erik Wagner

Disrupt or Be Disrupted: 4 Ways Providers Can Improve Patient Engagement

When a patient is hurt or sick, they simply want to get better. But there are many steps in between — make an appointment, fill out forms, see a doctor, get a prescription or referral — that the path to wellbeing often becomes burdensome. To add insult to injury (no pun intended), there’s always... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Providers

Jan 14, 2020 By DC Nguyen

How Unite Us Disrupts Healthcare and Connects People to the Services They Need

It’s a tale as old as time: A patient leaves a doctor’s office with a list of referrals to secure basic living necessities, like housing, food, transportation, or specialized healthcare services. “Try these places,” the referrer might say. “Good luck, and I hope you can figure it out to get what... Read More

CEO, Startups, Health Cloud, Healthcare & Life Sciences

Jan 05, 2020 By Erik Wagner

5 Insights Into What Patients Really Want From Providers

Patients want providers to deliver a great experience, and they don’t hesitate to walk away from those who don’t measure up. That’s according to our global survey of nearly 6,000 healthcare consumers: 82% said they would switch providers as a result of a bad experience. The survey uncovers insights... Read More

CEO, Health Cloud, Healthcare & Life Sciences, Industry Report, Health Insurance Carriers, Health Plans, Providers

Dec 19, 2019 By Sean Kennedy

Our Approach to Driving Healthcare Interoperability and Promoting Trust

We believe that a great care experience leads to increased trust, and that trust is the foundation from which healthcare practitioners can better engage patients. After all, research indicates that an engaged patient achieves better health outcomes. So, how does a company like Salesforce (better... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Providers

Nov 05, 2019 By Ashwini Zenooz

New Research: Healthcare Consumer Trends

For decades, healthcare consumers have struggled to understand and navigate a complex, heavily-siloed ecosystem of providers, insurers, pharmaceutical companies, and medical device companies. But as digitalization and connected experiences become the norm across industries, healthcare and life... Read More

CEO, Health Cloud, Healthcare & Life Sciences, Customer Experience, Industry Report, Research, Health Insurance Carriers, Health Plans, Medical Devices and Diagnostics, Pharmaceuticals , Providers

Nov 02, 2019 By Neeracha Taychakhoonavudh

What Not to Miss at Dreamforce ‘19 for Industries

Here at Salesforce, our Industries team has a clear goal: to deeply understand our various industry customers and deliver new products and solutions custom-built to meet the needs for those industry markets. This year at Dreamforce, we offer more than 200 sessions showcasing real-world customers,... Read More

Salesforce Ohana, Financial Services, Public Sector, Retail, Healthcare & Life Sciences, Dreamforce

illustration of astro in a medical office

Oct 22, 2019 By Mike Luessi

Why CRM in Healthcare and Life Sciences Makes Sense

You might think that customer relationship management (CRM) software is a solution for sales teams only, but in my experience, CRM can be incredibly valuable to many different teams, especially within the healthcare and life sciences industries. CRM software is centered around transforming the... Read More

CEO, CRM, Digital Transformation, Health Cloud, Healthcare & Life Sciences, Medical Devices and Diagnostics, Pharmaceuticals

Oct 14, 2019 By Erik Wagner

Consumerism in the Air at Cerner Healthcare Conference 2019

Recently, my team and I (along with 14,000+ other attendees) spent three days in Kansas City, Missouri, at the Cerner Health Conference (CHC), where “NOW/NEXT” was the theme. Much of the space in the solutions gallery was dedicated to consumerism, patient access, population health, and emerging... Read More

IT, Health Cloud, Marketing Cloud, Healthcare & Life Sciences, Customer Experience

Oct 09, 2019 By Michael Schwartz

Customer Transformation in Medtech: One Team Aligned Around the Customer

When I entered the medical device field out of college an (unspecified) number of years ago, it seemed like a golden age for the industry. Innovation was flying out of the lab into the clinic, invasive surgical procedures were being replaced by minimally-invasive alternatives, and patients were... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Disrupt or Be Disrupted: 4 Ways Providers Can Improve Patient Engagement

How Unite Us Disrupts Healthcare and Connects People to the Services They Need

5 Insights Into What Patients Really Want From Providers

Our Approach to Driving Healthcare Interoperability and Promoting Trust

New Research: Healthcare Consumer Trends

What Not to Miss at Dreamforce ‘19 for Industries

Why CRM in Healthcare and Life Sciences Makes Sense

Consumerism in the Air at Cerner Healthcare Conference 2019

Customer Transformation in Medtech: One Team Aligned Around the Customer

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First