360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 14, 2020 By Kevin Flanagan

Top 3 Ways Interoperability Can Help Governments and Healthcare Providers Test More Patients in the COVID-19 Outbreak

COVID-19 has overwhelmed governments and healthcare resources around the world. This crisis underscores the importance of interoperability — the ability for clinical and non-clinical health IT systems to talk to each other, exchange data, and make use of key information. I’ve spent years advocating... Read More

Digital Transformation, IT, Health Cloud, Public Sector, Leading Through Change, Customer Experience, Data Management, Healthcare & Life Sciences, Providers

Mar 18, 2020 By Derek Carless

The 3 Components of Value-Based Care in Med Tech

There’s a shift happening throughout healthcare and life sciences from fee-for-service to value-based care. Medical device and diagnostic companies are no stranger to this evolution. In addition to creating life-saving products, they’ve established themselves as partners to healthcare providers.... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Medical Devices and Diagnostics

Mar 16, 2020 By Rob Ferguson

Salesforce Care for Health: No Cost COVID-19 Care Response Solution

Over the past week, I’ve been speaking with many leaders and health care providers whose teams are feeling overwhelmed with inbound calls and cases dealing with the COVID-19 pandemic. My colleagues and I have been working on ways we can help. On Wednesday, March 11, Salesforce Chair and CEO Marc... Read More

Health Cloud, Healthcare & Life Sciences, Customer Service, Leading Through Change, Health Insurance Carriers, Health Plans, Medical Devices and Diagnostics, Pharmaceuticals , Providers

Mar 05, 2020 By Derek Carless

3 Ways Medical Device Companies Can Build Relationships With Consumers

Digital technology has moved the goalposts for medical device companies. The industry is moving away from devices and toward people to deliver value-based care. Interestingly, it’s wearables and sensors powering this shift. Medical device companies are able to support the patient from monitoring... Read More

CEO, Healthcare & Life Sciences, Customer Experience, Medical Devices and Diagnostics

Feb 26, 2020 By Erik Wagner

Making Healthcare People-Centric: 4 Ways to Engage the Entire Provider Ecosystem

Let’s go back to 1999 when the music industry fought the Napster file-sharing platform tooth and nail. Napster essentially said, “You can download music, here’s the technology.” The industry did not embrace it, and it collapsed on itself. Now the industry has embraced digital distribution in the... Read More

CEO, Customer Experience, Digital Transformation, Healthcare & Life Sciences, Providers

Feb 21, 2020 By Ashwini Zenooz

Let's Talk About Better Healthcare Experiences: Meet Us at #HIMSS20

Update March 2, 2020: As the coronavirus (COVID-19) continues to spread around the world, we have a heightened awareness at Salesforce of our responsibility to our employees, customers, and partners during this important time. While this is a developing situation, we are implementing initial safety... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Providers

Feb 10, 2020 By Jennifer Turcotte

4 Ways Pharmaceutical Companies Can Drive Patient Engagement

Today, pharmaceutical companies are transforming their approach and developing engagement strategies with the end-consumer in mind. According to a global study of nearly 6,000 healthcare consumers, there are areas where pharmaceutical companies excel, while other areas need improvement. Read on for... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Pharmaceuticals

Health insurance companies delight members

Feb 06, 2020 By Kimberly Arnold

5 Ways Health Insurance Companies Can Delight Members

We recently surveyed nearly 6,000 global healthcare consumers about their health insurance expectations. Here are key findings from our Connected Healthcare Consumer report. Clarity about coverage is critical ... Read More

Customer Engagement, CEO, Health Cloud, Healthcare & Life Sciences, Thought Leadership, Customer Experience, Health Insurance Carriers, Health Plans

Jan 27, 2020 By Jennifer Turcotte

Leading With Value: 5 Trends Impacting Pharma in 2020

In 2020, the pharmaceutical industry continues its transition to value-based outcomes and a focus on gathering more real-world evidence. Leaders will center strategies on outcomes by conveying the value of medications to providers, forging strong partnerships with payers, and establishing direct... Read More

CEO, Health Cloud, Healthcare & Life Sciences, Industry Report, Pharmaceuticals

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Top 3 Ways Interoperability Can Help Governments and Healthcare Providers Test More Patients in the COVID-19 Outbreak

The 3 Components of Value-Based Care in Med Tech

Salesforce Care for Health: No Cost COVID-19 Care Response Solution

3 Ways Medical Device Companies Can Build Relationships With Consumers

Making Healthcare People-Centric: 4 Ways to Engage the Entire Provider Ecosystem

Let's Talk About Better Healthcare Experiences: Meet Us at #HIMSS20

4 Ways Pharmaceutical Companies Can Drive Patient Engagement

5 Ways Health Insurance Companies Can Delight Members

Leading With Value: 5 Trends Impacting Pharma in 2020

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First