360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 03, 2014 By Kate Mirkin

3 Reasons You Can't Miss the Service Cloud Product Keynote

There was a point in time when price was the #1 differentiator when customers made a purchasing decision. Then, product came into play. Today, it’s all about customer experience. Not only are customers asking for a better experience; they are demanding it. What’s more, they’re willing... Read More

Desk.com, Customer Service, Small Business, Service Cloud, Dreamforce

Sep 30, 2014 By Kate Mirkin

Announcing the Service Surfboard Award Winners for Dreamforce '14

This year, the Service Cloud and Desk.com teamed up to host the very first Salesforce Service Surfboard Awards, opening up the opportunity for employees, customers, and partners to nominate Service Cloud and Desk.com customers for an award in 20 different categories. Salesforce wanted to... Read More

Desk.com, Dreamforce, Service Cloud, Customer Story

Sep 26, 2014 By Keara Cho

Desk.com's Dreamforce Guide for SMBs

We’re counting down to the biggest cloud conference of the year. If you’ve never attended Dreamforce and haven’t signed up yet, think again! Dreamforce isn’t just for big companies; it’s for anyone who dreams big and wants to take their business to the next level. So what’s the deal... Read More

Desk.com, Customer Service, Small Business, Events, Dreamforce

Sep 25, 2014 By Tricia Gellman

Don't Miss These 4 Small and Medium Business Activities at Dreamforce

We’re counting down to the world’s largest cloud, innovation and software conference — and this year, for the third year in a row, we have a packed agenda for small and medium businesses like yours. If you’ve never attended Dreamforce and haven’t signed up yet, think again! Dreamforce isn’t just... Read More

Desk.com, Dreamforce, Events, Featured, Small Business

Sep 22, 2014 By Kate Mirkin

5 Ways Dreamforce Delivers the Future of Customer Service

Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver... Read More

Desk.com, Customer Service, Events, Service Cloud, Dreamforce

Sep 16, 2014 By Owen Andrew

Amazing Customer Service Starts With Amazing Business Management

It’s no secret that all businesses should have great customer service. Fundamentally, that means addressing customers’ needs in a friendly and productive fashion. While attitude has a lot to do with this, even more important is what goes on behind the scenes. Great customer service is not... Read More

Desk.com, Customer Service

Aug 22, 2014 By Ashley Hauck

The Hidden Enemy of Good Customer Service

I recently bought a custom picture frame from Pictureframes.com that suffered significant damage in transit to my doorstep. I braced myself for an inconvenient return process: the frame was large and awkwardly-sized, and would certainly be expensive to repackage and ship back to the... Read More

Desk.com, Customer Service

Aug 20, 2014 By Leyla Seka

Four Ways to Motivate Your Service Organization for Success

It’s painful. A recent customer service fiasco has gone viral and a wonderful company’s image has been trashed in front of thousands of people. Although anyone who listens to the recording of the call would probably agree that the agent is a complete tool, many businesses are taking a step back to... Read More

Desk.com, Customer Service

Aug 19, 2014 By Jean-Luc Brisebois

The Valuable Customer Data You Can Get From Your Helpdesk

Your helpdesk is a great source for customer data. Your customer success team has direct access to potential leads and customers before they buy your product, during the buying process and after the purchase. This is gold. You know what’s even better? Most of the time, it’s the customer who... Read More

Desk.com, Customer Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

3 Reasons You Can't Miss the Service Cloud Product Keynote

Announcing the Service Surfboard Award Winners for Dreamforce '14

Desk.com's Dreamforce Guide for SMBs

Don't Miss These 4 Small and Medium Business Activities at Dreamforce

5 Ways Dreamforce Delivers the Future of Customer Service

Amazing Customer Service Starts With Amazing Business Management

The Hidden Enemy of Good Customer Service

Four Ways to Motivate Your Service Organization for Success

The Valuable Customer Data You Can Get From Your Helpdesk

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First